unable to recover account
What more information does the PUBG mobile Operation team need to verify that the account was mine, I showed them screenshots of original username with the same UID before the hacker changed it and order numbers?
Solution:Jump to solution
For security reason, the in-game customer service will not be able to tell you which part of the information you provided is wrong. You do not need to provide them any extra information that they did not request from you, and cross check the ones that they requested for.
6 Replies
I already sent PUBG support on Reddit a post and they came back saying that We were unable to confirm that you are the rightful owner of the account. even though for every account that a person is trying to recover they say the same thing?
You can tell us the time, the number of UCS you bought on your account, you should think for yourself what evidence you can provide
I have on the subreddit
Already Sent screenshots of order numbers with dates showing uc amount, devices, date of hacked account, filed a claim (4th claim)on the most used device, old usernames with screenshots, etc.
Hello
If you are unable to accurately provide all the information that the in-game customer service or Tencent have requested from you, or that it does not match with what they have, they will not be able to assist you further. You will have to cross-check and try again.
It’s not telling me what they need from me because I’m showing them all the info
Like old usernames and uc purchase order numbers
And devices
But they can’t confirm that it’s my account even though I documented my usernames and purchases on the game
I sent photos in a previous question post
@.Nadïa.🌴
They didn’t tell me what information was wrong and I have screenshots of evidence that it’s my account if needed.
Solution
For security reason, the in-game customer service will not be able to tell you which part of the information you provided is wrong. You do not need to provide them any extra information that they did not request from you, and cross check the ones that they requested for.