Setting condition for user inactivity
Hi, Team! How do I add a condition for a push to be triggered after 3 days of a subscriber inactivity? Or when they add something in the cart but do not finalize their purchase?
6 Replies
Hi @Yola, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.
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While I generate an answer, here are some sources that might be helpful:
* Step Conditions
* Firebase Cloud Messaging (FCM)
* User Management
* How to send web push notifications with FCM and Novu
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Answer
To set up a condition in Novu for triggering a notification based on subscriber inactivity or specific actions like adding items to a cart without purchase, you can use the workflow conditions feature in Novu.
1. For Subscriber Inactivity:
- You would need to track the last active date of the subscriber in your system.
- Then, in the Novu workflow, you can add a condition to check if the last active date is more than 3 days ago before sending the notification.
2. For Cart Abandonment:
- You can set a condition that checks if items have been added to the cart but the purchase has not been finalized.
- This would typically involve setting a flag or status in your system when items are added to the cart and then checking if the status remains unchanged after a certain period.
Here is a general approach on how to set conditions using Novu's workflow editor:
- Go to the workflow editor in your Novu dashboard.
- Add a trigger for the event you want (e.g., cart update).
- Insert a delay step if needed (e.g., wait for 3 days).
- Add a condition step to check the required status (e.g., last active date or cart status).
- Configure the action to send the push notification if the conditions are met.
For detailed steps and examples, you should refer to Novu's documentation on setting up workflows and step conditions, which will guide you through configuring these specific scenarios (1) .
If you need more personalized help setting this up or have specific requirements, you might want to look into the detailed documentation or reach out to the community or support for more tailored assistance.
: Step Conditions
Got it. Tagging @Support for additional help.
Got it. Tagging @Support for additional help.
So, is online status defined in Novu the same as active status in the app?
Got it. Tagging @Support for additional help.
@Yola
could you please share more about
active status in Novu?