92 Replies
can you click on the error to expand it and post another picture of it
are u not able to see it ?
theres more to the error then showing in the picture, click on the error itself so it shows the full error
is that Enough ?
thats better thanks
let me know if u need a better picture i screenshotted a whole line of code but i think i missed some
@Marc
im guessing its gonan take a while do i need to uninstall it and reinstall?
no it looks like its a website issue as its a gateway timeout, only marc can handle that
ok
what were you doing when you got the error?
i was trying to make a new overlay
Seems like the servers are currently overloaded ... let me scale them up
the part where it says New layer i was trying to add a image that i made my self and make it a overlay
Try saving again in a few minutes
alright
i dont know if its Related but Obs Studio and twitch have been being weird like giving me error codes obs is fixed now it seems as well as twitch
error code still im trying to upload a image that i made and its still giving me error code 504
@Marc is it fixed ?
please dont ping, as soon as theres news on it, he will let you know
alright i was just wondering bc he just went offline sooo
he has a day job aswell, have you tried saving it since he asked you to wait a few minutes
i just tried it a second ago and it didnt work
yo
okay, he will have to look into it further, he will let you know when theres any news about it
is he currently at work or Busy?
im not sure, i dont live near him, but if hes gone offline its most likely hes gotten busy again
do u know when he will be back ?
no clue, depends when he has some free time again
ok is there anyone else that knows how to read code ?
like him
hes the only one with access, hes a solo coder, i just help out with the discord
oh ok
has anyone else had this issue bc if anyone has and asked in the support forum then the solution would be there ?
Did you get the same error when you tried to save?
im gonan try it again but sometimes the overlay that i made dosent show up and when i press new layer to add something in the images it dosent do anything except me give me a error code
and yes its the right format its a gif
Oh it doesn’t show your images in the image browser?
yes it dosent show any of my images that i uploaded
Did you try refreshing your browser?
see im trying to upload a image and ive already refreshing it comes back and then goes away and does it over ans over again
the newcontent is where im trying to add a image that i made
the purple symbol on the right i press and it dosent show anything that i uploaded its blank
and its not showing by Overlay either
blank
and its annoyingly giving me error codes
😂
ur not able to fix it are u otherwise u wouldint ask me did u try Refreshing ur Browser will Uninstalling it and reinstalling fix it ?
I can fix but I need time to debug
i just press save and it popped up the error code again
i cant press save upload a image or go to Overlay images without getting a error code
pretty cant do anything
and when i go to the main screen to press new overlay it still gives me error code
take ur time im guessing take until tomorrow thats a big line of code
Do you use a VPN?
I'm not experiencing any of these issues so it's hard for me to debug
no i dont use a Vpn are u saying im getting hacked bc i have 2factor autications and a extra layer of security anyone that hacks me and tries to steal my designs i made are very dumb bc that could lead to them getting sued bc i made them
What's your Twitch username?
Offical_skulkeeperyo
is it just me being Affected ?
anyone that would be trying to use the site should be affected if its just a gateway issue but we wont know that until marc can debug the issue causing it
Alright eh i could uninstall it and remove it would it remove the code and then reinstall it and see if that fixes it ?
99% u turn something off and turn it back on it might fix it
i havent tried to uninstall it yet and reinstall
No something is up with your overlay
I loaded it up on my computer and something is definitely happening
I will have to debug over the weekend
Sorry for the inconvenience
Is it overlay expert that’s the problem or the fact that I made a logo banner and a overlay and added it to overlay expert and added more ?
Technically both 😅
@SkullGamingHQ is right, uninstalling and reinstalling won't help
So the problem is that I made my own designs instead of using overlay expert default design,so
What you do shouldn't break the builder like this
So I need to debug
Well u said technically both so be real with me what’s the problem is it bc I didn’t use the Default overlay expert designs that bairley anyone uses and someone else has already made or the fact that I made my own overlay logo and banner ?
you can use your own designs, there are hundreds of people streaming with overlay expert that use there own assets
True
you have found a bug that marc now needs to debug and fix
It’s gonna take him a while I know that’s a lot of code and I bet it’s a headache
it can be, a simple . can throw everything off, which is why the more information he gets the better he can track the issue down
And plus I did new overlay so it’s not the logo and banner and overlay that’s the problem it’s the site bc it gave me error code which I screenshotted and sent earlier
This one
I think these GIFs are too big
One is like 12mb and you're only allow to upload 10mb ... so not sure how you did that 🤣
It would tell u if it was to big tho
I would use WebM instead
What I will do I’ll record and send the entire thing
I'm pretty sure this is the issue
GIFs in the browser aren't meant to be this large, and the browser is trying to show several of them at once
These animations as a WebM would be like 50 kb
Plus if you stream with the extension, this means your viewers would have to download megabytes of data just to view your stream
Sending video it’s coming thru
Oh you're clicking on "by overlay"
Please type
Alright
Do you need to use backgrounds from free templates?
It was not showing by overlay and by mine earlier so don’t get it misunderstood
I would just use the images under "mine" for now
And when I pressed the save botton earlier it still gave me error code
So it’s the site
Y’all are not listening
Is save working now?
Yea it’s working now and the image I was trying to upload by mine images showed up no error code what so ever what ever u did u fixed it
Btw that gif file I made was 3.32 Gb not to big very small
If it was to big it would give me a warning saying naw that’s not gonna work
Sorry for giving y’all a hard time I was pretty irritated
I can finally upload my images and everything working
Gb?!?!?!
Sorry not Gb it’s 3.32 mb
The size of the image
That’s on my Pc tho that’s how big it is
images can be up to 10mb, so the file size is perfectly fine
bet
plus if it was to big it would tell u which is awesome
correct
https://discord.com/channels/183961840928292865/1023695410423939122 this will tell you all the file types that can be used with Overlay Expert
thank u
oh dang yup it would tell u the file type
is there anyway yall can add where it says the allowed File size ?
top of that post says the file size, that goes for all types
any other issues just ask in #community-chat or start a new thread in #support-forum and as soon as one of us is free we will help you out
Alright bet