role problem

the bot seems like it doesn't want to give the roles when leveling up and i don't know what to do
No description
No description
Solution:
now it works, thanks
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29 Replies
EasyThreads
EasyThreads4mo ago
:NighthawkInteractionError: BEFORE YOU ASK FOR SUPPORT :NighthawkInteractionError: 1️⃣ • Use the panel in ⁠#🆘-help-me to check if your problem is a common issue! Use the buttons to select your problem and the bot will automatically respond with a message only you can see! 2️⃣ • Check the documentation at https://docs.lurkr.gg/ and either use the guides found at the top of the navigation panel, or use the search tool to look for a specific thing you need to do! 3️⃣ • Use the commands /config check and /config troubleshoot to get a better idea what issue you're having! ❓ • Still stuck? Ask your question in as much detail as possible to help other people understand what your problem is and help you fix it quickly! ❗• This server uses Answer Overflow to index content on the web. By posting in this channel your messages will be indexed on the web to help others find answers. 🔗 • https://www.answeroverflow.com/c/705009450855039039
CmdData
CmdData4mo ago
Can you check the audit log to see if maybe another bot is removing the roles after Lurkr gives them out?
joel
joel4mo ago
it's the only bot in the server
CmdData
CmdData4mo ago
Can you try and give yourself level 5 and then use /syncrolerewards
joel
joel4mo ago
nothing happens
CmdData
CmdData4mo ago
@Almeida
Almeida
Almeida4mo ago
!!serverid
Nighthawk
Nighthawk4mo ago
Please provide your Server ID. How to get it
CmdData
CmdData4mo ago
@joel
joel
joel4mo ago
1253364940044243095 what do i do now?
Almeida
Almeida4mo ago
@joel i checked your top member and they appear to have the expected role rewards. what is the issue you're having exactly?
joel
joel4mo ago
yes, because i manually added it the bot doesne't give the roles, for example zamueh is level 2 and is still missing the 15º role
Almeida
Almeida4mo ago
what happens when you run /syncrolerewards on that member
joel
joel4mo ago
this, but nothing happens
No description
Almeida
Almeida4mo ago
well that would be expected, since they have the correct role rewards
joel
joel4mo ago
he doesn't
Almeida
Almeida4mo ago
whats their user id and what roles do they currently have?
joel
joel4mo ago
751821660239167589
Lurkr
Lurkr4mo ago
:icon_levelup: @joel has reached level 3
joel
joel4mo ago
none, that is the problem
Almeida
Almeida4mo ago
what happens when you run /syncrolerewards on them?
joel
joel4mo ago
what do you mean, on them?
Almeida
Almeida4mo ago
pass them on the member option on that command
joel
joel4mo ago
ok, it works, do i have to do @ everyone each time?
Almeida
Almeida4mo ago
im not sure how it happened. but everytime users level up the role rewards are synced automatically it might have been an unfortunate timing or something else
joel
joel4mo ago
nope, never worked in my server, idk why
Almeida
Almeida4mo ago
well, if it happens again feel free to mention me
joel
joel4mo ago
i am about to level up to the next role, wait a sec
Solution
joel
joel4mo ago
now it works, thanks
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