RETRIEVE MY ACCOUNT
Hello please help me retrieve my account.
I can only login this using my Old Facebook Account but now it was already banned and there's no other way for me to login this. 🥺🥺🥺
I really love this game and i wanna continue playing it.
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1252499467635003422/Messenger_creation_ee995b48-2a5c-422c-b725-fb02ef42fe97.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1252499467999903744/Messenger_creation_f11112cc-869b-4239-8b6e-b046239adb4a.jpg)
Solution:Jump to solution
Hello. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
2 Replies
Auw, is there no other way to retrieve it? 😢
Solution
Hello. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!