I lost my account after I came back from the game
I lost my account when I tried to logged in using Facebook. I've quitted and came back on PUBG many times and logged in with fb with no problem until this time I think someone hacked my account. The first picture is the current stats of my account and the 2nd picture and the following is the last screenshots I had with my acc years ago
Solution:Jump to solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected. If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support. Remember to include a description, your numeric user identification and a screenshot of the customer service conversation....
10 Replies
It was added 3 years ago
This screenshot was taken in 2023
So as you see it says "Played For 2 Years"
But now it's 3 years
@Zobel done
Solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected. If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support. Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
@Zobel
service codec Unmarshal: unexpected end of JSON input (1)
You may wait for your claim to be processed. We kindly ask for your patience.
What's the average time before they reply? Just asking
Within 7 working days.