I lost my account after I came back from the game
I lost my account when I tried to logged in using Facebook. I've quitted and came back on PUBG many times and logged in with fb with no problem until this time I think someone hacked my account. The first picture is the current stats of my account and the 2nd picture and the following is the last screenshots I had with my acc years ago
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251147257785618534/Screenshot_20240614_193502_dac7cc7571c39b392df64923967cf7da.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251147258154582027/Screenshot_20240614_194244.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251147258481741927/Screenshot_20240614_170807_dac7cc7571c39b392df64923967cf7da.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251147258930663497/Screenshot_20240614_194236.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251147259320471592/Screenshot_20240614_194320.jpg)
Solution:Jump to solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected. If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support. Remember to include a description, your numeric user identification and a screenshot of the customer service conversation....
10 Replies
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251150108586672149/Screenshot_2024_0614_202304.jpg)
It was added 3 years ago
This screenshot was taken in 2023
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251151109024776213/Screenshot_2024_0614_202724.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251151109376966707/Screenshot_20240614_194244.jpg)
So as you see it says "Played For 2 Years"
But now it's 3 years
@Zobel done
Solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected. If your issue is not resolved after receiving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support. Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
@Zobel
service codec Unmarshal: unexpected end of JSON input (1)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251508787697680455/Screenshot_20240615_194541_dac7cc7571c39b392df64923967cf7da.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251508787949604934/Screenshot_20240615_200233_dac7cc7571c39b392df64923967cf7da.jpg)
![No description](https://answer-overflow-discord-attachments.s3.us-east-1.amazonaws.com/1251508788314505277/Screenshot_20240615_200246_dac7cc7571c39b392df64923967cf7da.jpg)
You may wait for your claim to be processed. We kindly ask for your patience.
What's the average time before they reply? Just asking
Within 7 working days.