Not able to play/connect on mumbai server (automatically switching to Hong Kong)

Basically for the past two days, I have tried to play Valorant with my friends and when I am in the lobby and and the page where we chose our gamemode I tried to check my ping on the Mumbai server but it was showing three question marks lik this ??? at the place where the ping should show. Every other server was showing ping normally but only Mumbai had the question marks instead of the ping. I live in the EU I used to live in India and hence I play on the Mumbai server and I don't want to switch the server location of this account to the EU as I want to continue playing with my friends in India. Since I got the question marks instead of the pings whenever I tried to connect to a match the server auto changes to Hong Kong even though I chose Mumbai and I get unplayable high ping. Even my party mates server changes because of my issue.
No description
40 Replies
Cyborg
Cyborg6mo ago
Mee too having same problem I am also in EU
Saucywan
Saucywan6mo ago
One second! @Kenji-San 👍
kier
kier6mo ago
same problem here. it was like that since 4 days ago
! Bxino
! Bxino6mo ago
Me too i have same problem like him Before I used to get 150ms in Mumbai server now when i go inside game it shows 250 ms This happened with me 1 day before update I don't think he will help us as we are from outside asia he thinks we don't deserve to get help because of it
soham🫀
soham🫀OP6mo ago
yeah same 150 ping on mumbai was fine but now we dont have any option to play on that server but then they shouldnt let us play on hong kong or anyother asian server as well right please help us look into the issue as it hasnt fixed yet @Kenji-San yeah its because u get switched to hong kong server update guys i raised a ticket and got a reply apparently this is happening to a lot of people who are trying to connect to the mumbai servers and they are trying to fix it but theres not given time when itll be fixed for sure so we just have to wait
Zen._.
Zen._.6mo ago
He never said that They are Riot employees and are probably busy give them time, they'll look into it
Kenji-San
Kenji-San6mo ago
Guys you might need to try VPN services if you want to play cross region, Valorant is optimized for regional play, which means EU/MENA players play together, APAC/India play together etc.
Zen._.
Zen._.6mo ago
^^^
kier
kier6mo ago
I used to play in Mumbai servers at 120ms without any issue from the UK. :/
やぞう
やぞう6mo ago
What about Bahrain?
! Bxino
! Bxino6mo ago
Vpn doesn't work either
scrub7
scrub76mo ago
okay but we're talking about how we could play prior to the latest patch, even though it was 120-150 ping, however now we only see '???'
やぞう
やぞう6mo ago
Bro I hope if I got your 150 ping I play with over 200
Nad
Nad6mo ago
mumbai servers are having issues right now as far as i know. hopefully will be resolved soon.
! Bxino
! Bxino6mo ago
No description
scrub7
scrub76mo ago
nah man I used to, now it's '???'
! Bxino
! Bxino6mo ago
when i go ingame it shows 250
scrub7
scrub76mo ago
yeah idk hopefully they give us an ETA
Kenji-San
Kenji-San6mo ago
ok so heres whats happening, for example Pakistan & Nepal ISPs do not have a way for them to reach the servers in Mumbai. That is why you guys see the "???" in Mumbai. Now this is only affecting India and APAC. We are contacting individual ISPs for this countries that seems to have this problem and will get it amended if they are willing to cooperate with us, which I am confident they will @! Bxino Unfortunately we cannot fix your ping if you play across regions my friend.
! Bxino
! Bxino6mo ago
then can u change my account region?
Kenji-San
Kenji-San6mo ago
^ You can try contacting our support as I only deal with Network related issues, I am sure they can help you out moving regions
! Bxino
! Bxino6mo ago
Before the latest update I had no problem with ping
Kenji-San
Kenji-San6mo ago
@! Bxino There are a lot of changes, optimizations happening in the network around the world and also inside Riot, I am sorry to hear that your ping jumped from Sweden to Mumbai, but there is nothing physically we can do about it.
! Bxino
! Bxino6mo ago
another thing that i have found now that i was not connecting to mumbai server insted hongkong server and in hongkong i was getting 250 ms
soham🫀
soham🫀OP6mo ago
so basically there wont be any solution to this . people living in the eu and the uk etc cant play on mumbai servers anymore? thats what i said earlier in the post
! Bxino
! Bxino6mo ago
i have found how u can this is awful update
soham🫀
soham🫀OP6mo ago
how? @! Bxino
! Bxino
! Bxino6mo ago
use gearup booster Also you can use my affiliation link this may help me
MilkSheikh
MilkSheikh6mo ago
fr
soham🫀
soham🫀OP6mo ago
shure send it to me ill use it its only a 1 day trial
! Bxino
! Bxino6mo ago
Yaa Still works
soham🫀
soham🫀OP6mo ago
lets hope they fix this asap cus its a major prob
Cyborg
Cyborg6mo ago
I purchased windscribe vpn and now its showing 180 ms ping. Quiet playable also
! Bxino
! Bxino6mo ago
True Otherwise we have to change region @Kenji-San plz try to do something that we can connect to mumbai server
Saucywan
Saucywan6mo ago
^ Like they said they can't really do anything I'd recommend you stop pinging It's an easy way just to get blocked
soham🫀
soham🫀OP6mo ago
so you re basically suggesting that there is no solution
! Bxino
! Bxino6mo ago
what kind of game is this where u cant ask for help then why did we paid?
Saucywan
Saucywan6mo ago
Valorant is free. The solution I'm guessing has to do with your specific Internet provider and not riot Even though Riot is a big company it can't just magically fix problems especially when it has nothing to do with riots end. I am not a network engineer at riot so this information may not be one hundred percent accurate
! Bxino
! Bxino6mo ago
i have skins what m i going to do?
soham🫀
soham🫀OP6mo ago
then its riots duty to contact specific isps around the world and fix it right the issue got sort of a temp fix now like the server is working and i am able to see the ping instead of ??? but now its 430ms it used to be 150ms any comments @Kenji-San ?
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