Error 1014 after adding subdomain

We are facing this error message after adding a subdomain
No description
6 Replies
Akama Aka
Akama Aka6mo ago
What record do you try to add?
Erisa
Erisa6mo ago
That error means you're trying to CNAME to a Cloudflare zone in another account which you can't do unless the target domain creates a Custom Hostname on their side to allow it.
Reem
ReemOP6mo ago
We add CNAME records as required by Hubspot
Erisa
Erisa6mo ago
Hubspot uses Cloudflare. Make sure the domain is added and verified as a "custom domain" or equivalent on Hubspots side and reach out to them for assistance.
Reem
ReemOP6mo ago
We added the records as required by Hubspot
Erisa
Erisa6mo ago
You need to contact HubSpot about it If there is an error it will show as an error on their side
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