Everybody has Level 1 role despite being higher than level 1

I've got a few guys who moved over from a different server, so I manually gave them higher levels to match what they previously had on the other server. I used /levels add. Now we got guys on Level 16, but their role is still the Level 1 role. What's going on here? Would appreciate some help! Thanks!
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Solution:
You can use the /syncrolerewards command, otherwise they will be synhronised when they next level up naturally
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7 Replies
EasyThreads
EasyThreads5mo ago
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Solution
CmdData
CmdData5mo ago
You can use the /syncrolerewards command, otherwise they will be synhronised when they next level up naturally
It'sCheif (チェイフです)
I've tried this but nothing changed I guess just wait till they level up naturally... ? Appreciate the help and fast response btw!
CmdData
CmdData5mo ago
Let me know if this works :)
Almeida
Almeida5mo ago
@It'sCheif (チェイフです) if /syncrolerewards didnt work, leveling up naturally wont work either can you send your server id and the id of the user in question?
It'sCheif (チェイフです)
it worked server id is 1248004149015216179 Users are... almost everybody ^ to clarify, /syncrolerewards did not work, but naturally levelling up gave the person the correct role
Almeida
Almeida5mo ago
thats really weird, since both of those methods use the same function internally potentially something else affected this
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