PUBGM_Support
I want to solve this problem. I've added my account details, but some of the information is incomplete. The response was mine. No, we can confirm that you are the owner and after collecting the information I now want to post again and the admin deletes my post? I want this accused not to delete the post. What is this bad service?
Solution:Jump to solution
If you have already received a response on the Subreddit, please refer to that response. If you believe you are the rightful owner of the account and have the correct required information, you will need to submit an account recovery request using the Help option on the login page in-game.
If your request is denied again due to insufficient data, your options are to submit another account recovery request in-game or create a new account to continue playing. Please understand that we unfortunately may not be able to help you with this any further through the community....
11 Replies
Hello, @relax. From your current description, we are unfortunately unable to understand your issue completely. Please try to rephrase it and make it clear about what you are referring to.
@Quendi I posted on a site dedicated to you for support, including the information I provided regarding the account because it was my first time posting on the site, and when they told me that I was not the account holder, I double-checked the accuracy of the information, collected all the information, and posted it again. But the site administrator deleted it? Why
@Quendi Now I want to make another request, but I'm sure they will delete it
Solution
If you have already received a response on the Subreddit, please refer to that response. If you believe you are the rightful owner of the account and have the correct required information, you will need to submit an account recovery request using the Help option on the login page in-game.
If your request is denied again due to insufficient data, your options are to submit another account recovery request in-game or create a new account to continue playing. Please understand that we unfortunately may not be able to help you with this any further through the community.
@Quendi My dear brother, I hope you understand that. I only posted once, but there is a lack of information when I shared it after I collected the complete information. I want to publish it again and I am sure that it is the required information, and I cannot request its recovery from within the games because it prevented me from requesting to recover the account. In that and I can't ask for that.
Please reach out to the in-game customer service should you require further assistance with this. You may share the required information through in-game when submitting the account recovery request.
@Quendi
It means if an account recovery claim was recently approved, you cannot submit another account recovery request for 3 months. If you want to submit another request, you will need to wait patiently until then.
@Quendi can you just answer my question? Why call customer service and not be able to help anyone with just instructions? Brother, my account has been hacked and the hacker has asked to recover the account. How did he receive you, I don't know? why make others feel that you only have money and you don't care if the account is stolen or not? How can I wait three months when my account is hacked
As this is community support channel, this is something we unfortunately cannot look into any further. You have already received a response on the Subreddit regarding the support request you submitted.
As I have mentioned previously, once a claim has been approved, you cannot submit another account recovery request until 3 months. Should you require further assistance with this, please feel free to reach out to the customer service through in-game. As we only provide community support, we unfortunately may not be able to help you any further with account-related issues through here.