Cloudflare Developers•6mo ago

Build is successful but deploy fails to upload

The build process happens successfully but deploys are constantly failing on the last step - uploading assets. Log sample:

...
21:02:01.802    Uploading... (6555/13968)
21:02:08.818    Uploading... (6938/13968)
21:03:47.697    Uploading... (7293/13968)
21:03:50.771    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
21:03:50.771                throw a;
21:03:50.771                ^
21:03:50.771    
21:03:50.772    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7177)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
21:03:50.772        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
21:03:50.772        at processTicksAndRejections (node:internal/process/task_queues:96:5)
21:03:50.772        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
21:03:50.772      code: 1
21:03:50.772    }
21:03:50.830    Failed: upload process exited with code: 7
21:03:51.992    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
21:03:51.992    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: a6c6d283-9ce8-4425-bf49-740216c86e02

...
21:02:01.802    Uploading... (6555/13968)
21:02:08.818    Uploading... (6938/13968)
21:03:47.697    Uploading... (7293/13968)
21:03:50.771    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
21:03:50.771                throw a;
21:03:50.771                ^
21:03:50.771    
21:03:50.772    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7177)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
21:03:50.772        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
21:03:50.772        at processTicksAndRejections (node:internal/process/task_queues:96:5)
21:03:50.772        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
21:03:50.772      code: 1
21:03:50.772    }
21:03:50.830    Failed: upload process exited with code: 7
21:03:51.992    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
21:03:51.992    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: a6c6d283-9ce8-4425-bf49-740216c86e02

This is now happening very frequently and randomly. Any ideas?

17 Replies

Erisa•6mo ago

I escalated this, someone from the team will take a look when they can

JorgeOP•6mo ago

Hi @Erisa any updates on this, please? Thanks.

Erisa•6mo ago

Did you get any messages from anyone in support? 🤔 I saw the escalation was acknowledged but there wasn't any further updates, not sure what happened

sgraband•6mo ago

Hey @Erisa, we have exactly the same issue, but it happens with every build. Is the escalation for a global fix or just for specific persons? If the latter could you also escalate my ticket number (3303831 )?

Erisa•6mo ago

I will re-escalate and include that ticket number 👍 I was told you should have had a reply on that ticket now

sgraband•6mo ago

Yes i got an answer that they'll look into it. Thank you!

JorgeOP•2mo ago

Hi @sgraband were you able to fix your issue? We're still getting it from time to time. Would you mind sharing your resolution, please? Thanks Hi @Erisa could you please escalate this one for us?

Erisa•2mo ago

I thought I already did, but do you have a recent deployment ID @Jorge?

JorgeOP•2mo ago

Sure, here is one: https://dash.cloudflare.com/7d40f588c5aaf7bd1c9fa14eb411d5e3/pages/view/www-website/ba7e153a-044b-4683-bd00-dc05ef53dbce

HighFlyingDwarf•2mo ago

@Jorge You should have received a ticket number for the new system. Do you happen to have that?

JorgeOP•2mo ago

@Liam C | CSUP where should I have received that? Email? What do you mean by "new system"? @Erisa @Liam C | CSUP any updates?

HighFlyingDwarf•2mo ago

@Jorge It should have been via email yes. Sorry, I think I've misunderstood the situation here. Have you raised a ticket previously on our support platform about this or is this the only place you've reported this issue? @Jorge Either way, we need to escalate this to our engineering team so this is getting raised with them.

JorgeOP•2mo ago

I've just raised a ticket on the support platform about this earlier today. Previously to that I was relying on the support from here, the Discord channel. Case Number (support platform ticket): 01204634 Could you please help escalating this? Thanks.

HighFlyingDwarf•2mo ago

Okay thanks. We'll get this passed along

JorgeOP•2mo ago

Hi @Liam C | CSUP, sorry to bother you again but this is becoming very serious, and we haven't heard anything from support yet. We have a Business account, and we're hoping we could get some direction on how to solve this. It's now affecting almost all deployments. Could we please look into it? Thank you.

HighFlyingDwarf•2mo ago

@Jorge I understand the urgency. We are dealing with a high volume of cases currently but the case has been escalated and once our engineering team have taken a look we will get back to you. One thing I would suggest in the meantime if you haven't enabled it already is Build Caching. This might alleviate the behaviour you're seeing. https://developers.cloudflare.com/pages/configuration/build-caching/

Cloudflare Docs

Build caching | Cloudflare Pages docs

Improve Pages build times by turning on build caching to restore dependencies and build output between builds. The first build to occur after enabling build caching on your Pages project will save to cache. Every subsequent build will restore from cache unless configured otherwise.

JorgeOP•2mo ago

Thanks, @Liam C | CSUP . We tried that a week ago but it didn't work. We're still experiencing the issue and our deployment to production continues to be extremely unstable and unreliable.

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Build is successful but deploy fails to upload