PM
PUBG MOBILEβ€’6mo ago
Xeno

Account Lost

Hello when I came back on PUBG I linked my fb acc then I realized that it was a sign in and my old acc was lost.
Solution:
Hello, player. Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
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9 Replies
Xeno
XenoOPβ€’6mo ago
@Moderator My account's name was Γ—BeastGohanΓ— and has Sweden flag
𝐊
πŠβ€’6mo ago
Have you contacted the customer service team? @xeno
Solution
𝐊
πŠβ€’6mo ago
Hello, player. Please contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim. If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Xeno
XenoOPβ€’6mo ago
I need your help I don't clearly understand the website
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πŠβ€’6mo ago
Which site do you mean?
Xeno
XenoOPβ€’6mo ago
This
𝐊
πŠβ€’6mo ago
Go to the website and read all the details. Did you read the details?
Xeno
XenoOPβ€’6mo ago
I'll do it tomorrow. I'm sleepy lol
𝐊
πŠβ€’6mo ago
ohhh Go and rest a little.
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