Hi there. the Novu dashboad says my notification was sent but i am not receiving the notification.
The Novu dashboad says my notification was sent but i am not receiving the notification on my cell. Please help.
4 Replies
Hi @sofo, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.
-----------------------------
While I generate an answer, here are some sources that might be helpful:
* How to send push notifications to Flutter apps (Android & iOS) with FCM using Novu
* Introduction
* How to send push notifications in an Android app (react native) with FCM and Novu
* Overview
-----------------------------
Answer
It sounds like there might be a few reasons why the notification shows as sent in the Novu dashboard but you're not receiving it on your device. Here are some steps you can check:
1. Device Settings: Ensure that your device settings allow notifications from the app you are using. Sometimes, notifications are blocked by the device's settings.
2. Subscriber Settings: Verify that the subscriber (in this case, your device) is correctly set up in Novu to receive notifications. If the subscriber settings are not configured correctly, it might result in successful sends from the dashboard without actual delivery to the device.
3. API Configuration: Check the integration setup to ensure that the API calls are correctly configured. Incorrect API usage might lead to issues where the dashboard reflects a sent status, but the notification is not delivered.
4. Network Issues: Sometimes, network issues can delay or prevent the delivery of notifications. Check if other services are experiencing similar issues.
If you have checked all the above and still face issues, you might want to look at the specific logs for the notification in question within the Novu dashboard. This can provide more insights into what might be going wrong.
If the problem persists, revisiting the implementation details or contacting support with specific transaction IDs or error logs can be helpful.
Got it. Tagging @Support for additional help.
Hey @sofo are you using Cloud or self hosted? Do you see the request in Expo?
Hey @Tomer Barnea i am using The Cloud version. No i dont see the Notification on expo
@sofo can you share
transactionId for above notification from activity feed and environmentId from settings