my drivers crashed and I got banned and lost points even though I won the match

the drivers simply crashed and even so with my team winning and without complaining the game banned me and even though I won the match 13 to 3 I REPEAT 13 to 3 I lost points and got banned

LLala_033 the drivers simply crashed and even so with my team winning and without complain...

Support Agent•5/31/24, 1:15 AM

I'm sorry to hear about your situation. While it's frustrating, the game has automated systems to manage such circumstances. When drivers crash, it might detect it as an intentional disconnection or consider it as inactive time, leading to penalties.

To potentially resolve this issue:

Update your graphics drivers to the latest version to prevent future crashes.
Submit a ticket to Riot Games Support explaining your situation, and be sure to include the match details and any error messages you received. You might be able to get the penalties reviewed or reversed.

Here's the link to submit a ticket: Riot Games Support

I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> Mark Solution. Thank you!

LLala_033 the drivers simply crashed and even so with my team winning and without complain...

Aizen•5/31/24, 2:23 AM

which type of driver crash u got

Aizen•5/31/24, 2:23 AM

it should be hardware or software issue

nii•5/31/24, 3:25 AM

lemme say sumn, u cant get back the rr you lost unless u win a match

nii•5/31/24, 3:25 AM

im sorry its unfortunate for you

nii•5/31/24, 3:25 AM

but try doing sumn to prevent this from happening again