Someone help me?
Hello,
First of all, since I couldn't find a solution through the in-game support section, I am writing to you.
Due to the closure of my Facebook account, which is linked to the Pubg Mobile account I used to play on earlier dates, I am no longer able to access my Pubg Mobile account. I have some videos that I recorded while playing games on the mentioned account. Is it possible for me to regain access to my account? If so, could you please help me?
Solution:Jump to solution
Hello, @YÖRÜK. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
3 Replies
We need more information to confirm that you are the account owner.
Unfortunately, I only have a few photos and videos left in my possession.
Solution
Hello, @YÖRÜK. Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!