ive put out a ticket for support and its been 24 hours and still no response

so my account was hacked and i put out a ticket for valorant support its been 24 hours and i still havent gotten support. Why? and is this normal?
9 Replies
Support Agent
Support Agent7mo ago
It's understandable to feel concerned when your account is compromised. While 24 hours may seem like a long time, response times can vary based on the volume of tickets Riot's support team is handling. It is somewhat normal for responses to take a bit longer during busy periods. I recommend keeping an eye on your email for any updates or responding to any follow-up questions from support if they've been sent. Meanwhile, if you haven't already, make sure to take steps to secure your account, such as changing your password and enabling two-factor authentication. For more detailed assistance, you may want to revisit the Riot Games support page: Riot Games Support.
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Spo9nglubohb
Spo9nglubohbOP7mo ago
The person who hacked my account took off my 2 factor authentication
Saucywan
Saucywan7mo ago
Tickets like this normally take up to three days at maximum Please just be patient
Spo9nglubohb
Spo9nglubohbOP7mo ago
Can i get my account back with a credit card?
Saucywan
Saucywan7mo ago
What do you mean
Spo9nglubohb
Spo9nglubohbOP7mo ago
the same dude tried to hack ym steam account but thank God they let me verify the account was mine with a credit card since i had used that credit card to buyg ames
Saucywan
Saucywan7mo ago
I don’t know if you can do that or not But you will have to wait until your ticket gets a response
Spo9nglubohb
Spo9nglubohbOP7mo ago
also what should i do if it takes more than that
nii
nii7mo ago
use their recovery tool
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