account 2month ban for update but i update game and anything
My account has been banned because of the update. I have updated the program. Please check and unban my account. My account is expensive. There must have been a mistake on your part
My id game:5295046240
Solution:Jump to solution
Hello, @𝑨 𝑹 𝑻 𝑨! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected].
If your issue is not resolved after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response....
23 Replies
Pls answer me
@Moderator
@Administrator
Solution
Hello, @𝑨 𝑹 𝑻 𝑨! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or through this email: [email protected].
If your issue is not resolved after receiving a response, you may submit a support request through the official support subreddit with a description of the issue and your numeric user identification and wait patiently for a response.
I try but eror network
Could you elaborate?
My account was banned all of a sudden and it said 2 months ban due to not updating, but I have updated everything, there must have been a problem and it was wrong.
My id game:5295046240
I tried for file claim, but when I want to post, I get an internet error and it doesn't work
Can you share a screenshot, @𝑨 𝑹 𝑻 𝑨?
Sure
Wait
When I click submit, I get an internet error
Can you try to submit the claim without attaching a screenshot, @𝑨 𝑹 𝑻 𝑨?
Okk boss wait
Same error
My account is valuable and I don't know the reason for my ban. It is mentioned in the text because of the update, but I have already updated everything and there has not been a new update for a while. If you pay attention, I also played in the new mode.
Please try to perform a routine repair of the game from the login menu and try to switch your network, or try to switch between Cellular and Wi-Fi, and then try again, @𝑨 𝑹 𝑻 𝑨. If the issue still persists, please reach out to the in-game customer service or through the email ([email protected]) for further assistance.
Oh ok
I try again netwrok error
I have send message to this email? [email protected]
@Quendi
Try to contact the customer service through in-game or through this email.
Ok
@Quendi bro i try but agin not fund anything for email
They not answer
Tell me this email true?
[email protected]
I send message to this email
But did not reply
Yes. Please wait patiently for a response.
Im so sad for ban update account what is that
My rank crwon 1 u try for conq duo how much need time for response?
It may take up to 14 days, but you should receive a response as soon as they have an update on your case. As mentioned previously, accounts are suspended for violating the terms of service of the game. If you have contacted the customer service, you will need to wait patiently for their response. If you are not satisfied with the results after receiving a response, you may submit a support request through the official support subreddit with a proper description of the issue and your numeric user identification. Please note that we unfortunately may not be able to help you with your issue through here.
This ban not for cheating you can see this ban for tempory frozen update
But my game updatw last version
Please refer to my previous messages again, and follow the proper channels to appeal for your account suspension, @𝑨 𝑹 𝑻 𝑨. Thank you.
Ok
I from iran iran for play game need vpn or dns