Game issue
I have been repeatedly getting banned for the past two days without understanding the reason. I have tried deleting and reinstalling the game twice and even reset my phone, but the issue persists. Could someone please clarify what is going on and if there is an issue with my phone?
Solution:Jump to solution
Hello, @Cassius ! Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
4 Replies
One of my accounts got banned for 10 years without any reason, and I really felt bad about it. I tried to file a claim many times maybe more than 20, but they said they can't help lift the ban.
I even resetted my phone
Solution
Hello, @Cassius ! Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.