hacker account?
My account was stolen two years ago, and I have all the information in full. I have the email, I have the phone number that was linked to the account, I have purchase receipts, I have the date and time of the cancellation of the links by the hacker, and I requested to recover the account, but to no avail. I got rejected more than once. You did something incorrectly when... You put the questions in the refund period for only six months. This is considered a violation of the laws and a violation of human rights. With just the blink of an eye, your right will be completely lost and you will not be able to recover it. Now I am demanding my right from you or I will file a judicial complaint with the relevant authorities and with all the evidence I have that all the expenses that I wasted on the account will be lost. I will attach pictures for you. I just want help
Solution:Jump to solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected.
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation....
18 Replies
Solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected.
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
@INFINITE I have taken the mentioned steps but to no avail. Are you correct that you do not care about the matter? To understand that our rights are in vain? I told you, I did this and requested recovery only once. I received a direct rejection, and the hacker prevented me from submitting a second complaint. He recovered the account. How did that happen? I don’t know.
If your issue is not resolved after receiving a response, you may try to submit a support request through the official support subreddit with a description of the issue and your numeric user identification.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
@INFINITE Will this work or will it just respond to an automated response? Anything related to the account, I will attach it. If you believe what you say and I do not get the help required from him, I told you that I will take my full rights in a fair judiciary.
you will recieve a reply soon. you will have to wait for you response patiently for your response. Just add all the details you can proving you as the righful owner of the account!
@INFINITE Well, I have videos of the account when I was logging in to the account and it was taking me out of the account, and I have the date and time, and I have the previous email and the previous phone number. Should I include them in the special support that I sent, or does it pose a risk?
try to add :
uc recipts from midasbuy( in customer support)
the date and time you last logged in
the device u used to login
what login method u used
what device did the hacker use and what link did he hack
and all the other information you can add
(am telling this from what i used to recover my friends lost account)
Well, I will go to the link you sent, attach all this information, send it, and wait for a response
god luck! :PeepoBlush:
add any information which seems relevant!
as long as it helps them identify you
it would be good
I wrote to them like this and attached a video of the choices. I did not watch them. It does not appear for me to add pictures, only a video?@INFINITE
@INFINITE
Now wait patiently for a reply.
Title should have been "hacked account" but that wroks too...
@INFINITE Should I delete it and post again?
no no its okey
@INFINITE Well, thank you for your understanding of the topic. Contact us and I will attach everything they request
@relax you’re goofy lol, your all talk but no action. especially when it’s over an MONILE GAME 🤣
“online”