a question
I hope someone from customer service can help me My account was stolen, then I recovered it using the account recovery feature, and after a period of time, the phone crashed. I couldn't remember the email So I tried to recover the account, but I could not because he asked me to wait 3 months, and I have all the proof that the account is mine, and it is still a long period of time for me to wait until I recover it again.
Id: 5532375308
Solution:Jump to solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected.
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation....
3 Replies
Solution
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim. Ensure that the details you provide are accurate, otherwise your claim may be rejected.
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
I have no experience in these things. I can provide the information that proves that it is my account and you return it to me
You will need to submit an account request on your own through in-game by using the Help option located at the login page of the game.