Is there any chance to unban account in this situation?
Hi, my friend give his account access to one guy for playing. He play like two-three matches with cheats to ban this account for “fun”.
My friend plays pubg mobile since 2018, and spend around 100 000$ on his account, that’s why it’s very important for him.
My friend have all proofs that he get banned by this guy, I know that my friend is responsible for that he gave access to his account to this guy, but come on guys, all the companies, for example game very close to the pubg mobile - pubg pc, pubg on pc have guarantee that if your account is stolen, and you receive a game ban, this game ban will be removed from account if you have all the proofs. He pay this game around 100k dollars, I think that for this amount he should have some option to remove ban if this ban is caused by scammer. If it’s possible he will be very happy to find out any help.
If someone can help my friend also can pay you, after the ban will be removed ofc.
Solution:Jump to solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
4 Replies
Firstly he should not give his “account access” to someone, if he did that then it’s intentionally. In that condition it’s not case of account stolen. According to me getting unbanned is almost impossible. Anyways it depends on PUBG Mobile officials.
Yeah I know what you mean. That’s his problem I know and I told him many times, about case that account is stolen, he give access to his account only to the guy for only playing ranked games to push kd, he at the beginning wanted to stole this account, but when he saw that on this account is linked email, he decided to “for fun” ban this account because he can’t stole it. Like I said before im only looking for god help because owner of this account is in depression , so thats really only what I can do to help him recover this account. But thx for replay.
well unfortunately
nothing pubg can do for you as far i know
the responsible for the security of your account is you ( your friend im this situation and if any violations happened in account it will be banned
Regardless of who was in the account
Solution
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. Your only option is to use the File Claim option if you wish to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.