secondary verification and unrecongized device
Hi, im have an issue where im unable to login into the game, as this isnt my first time as the first my account got hacked and theres nothing PUBGM was gonna do anything abt it. Waiting 7days and end up my account was filled with so much more items and switch to multiple users. Back to the topic above, is there anything or will there be any action done by PUBGM for my account as mentioned above, my device when haywire,(software issue) and im unable to turn on the device and the secondary verification was linked to my old number which i no longer use. How soon can PUBGM work on this? Now im waiting the 2nd time for submitting a claim which also take 7days. So is PUBGM doing something or just waiting around getting players to spend money on the game and do nothing when their account got stuck/jam due to theur security checks?
#pubg-mobile
Solution:Jump to solution
Hello @Witywit,
You may create a post through the official support subreddit with a description of the issue and your numeric user identification, if you have already contacted in-game customer service....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
22 Replies
Solution
Hello @Witywit,
You may create a post through the official support subreddit with a description of the issue and your numeric user identification, if you have already contacted in-game customer service.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
Hi @zieeyy will do. Thks
@eri even when posting in official support subreddit with description, u guys did nothing. Seems like you guys love players spending $$ but to claim back our acc, seems like we're the stealer. Disappointing customer service.. truely disappointing
Still doesnt work, already explained that i cant use my most used device to login with reason and in fact the criteria is to use most often use device to answer the question, else claim will be rejected. How sensible and lovely. Well done PUGM support. 👏👏 totally disappointed in ur security system. And well done to PUBGM to the many genuine players who have tried to claim back their accounts genuinely and have been rejected.
many have claimed their account back.. Its just that some peole add irrelevant information and donot provide info that would help the support verify that you are the orignal owner of the account.
I would suggest you to try again :PeepoBlush: and provide all the details possible
I did and i have provided all evidance as per your submission. UC purchase info, whom i play with etc. Even the reciept i have it too if u want it. All there, still rejected. Why would i wanna put in details randomly and have it failed upon verification? Lucky me, mine wasnt a hacked account but change of secondary verification due to change of my personal number. I have no issue with my email just the secondary verification. Why is it so hard??
you can now try reddit again with the ss of the customer support and attach all the details and information that proves that the account belongs to you.
Perhaps u may want to drop a link where i can type down instead of me searching here and there just to write in. I've wrote into reddit before, so far there isnt any response from reddit fyi.
Already did 3days ago with 0 response. Well done 👏👏 by pushing it to another team 👏👏 well done. Utterly disappointed with the poor support and poorly gauge security system. Isnt it funny, why would i go to this extend just to recover back my account that i have spent so much on. Period
@Witywit I don’t think this guy is the actually support you are looking for
Legit ones got moderator role
He prob mini modding or shit I don’t understand
Ah, a waste timer..🤦♂️🤦♂️ so whos the moderator? Perhaps u cn enlighten me
@Moderator
That guy just like us
A normal member
Maybe not random because of his special role but yeah this is moderators work
Cnt even access to @Moderator..what a bummer..truely disappointed in PUBGM system. Either there is a system which is not working or just bots working for them..🤦♂️🤦♂️
they might also tell you to contact in game customer service first
L system, I gave up on my other account as welll just because I lost access to my email that was connected to it
Level 67
Started from level 1
Already did, and still the same thing over and over and over again. Why would legit players wanna do as such and wanna retrieved back the account..🤦♂️🤦♂️
My first account too, started off with 1 till 78 if i remember correctly. From first till last xsuit too. Except the leafy guy xsuit which i dont favor. Too many items there too..and a hacker happily took everything away and PUBGM support says the exact same thing..impressive security they are..👏👏
We have already provided a response to you as moderators, you can refer to the message marked as the solution. If you have already posted your issue on the support subreddit then please wait patiently for a response from Tencent. You can expect to receive a response within a few business days, @Witywit.
What is your numeric user identification?
52011421579 Witywit
Another and yet another rejected claim. Well done pubgm. U guys achived ur ultimate goal on players who have spend on the game and simply reject their claim base on actual facts asked on ur platform. Which is urterly useless. Ask for information, yet claim rejected. Wats the point? To keep players hopes high, been too naive to have spend twice on 2 separate account and yet claim its rejected. U guys are as good as leeches...leeching off players who might have not purposely lost thier hp/email or being hacked..while streamers it take just within few days (1-2days) only..oh yea, they have viewers and we dont...they spend thousands and we spend peanuts...to pubgm players out there who are following/reading this, take note..they dont care and it seems like its not their problem..take care of ur accounts, if its being hacked or u lost ur mobile, cause u'll be login on a different device and u'll be log out...good luck..u'll have the same luck as me a 100% for sure u aint getting ur acc back. Think twice before u spend.
Logging out
Witywit
Singapore player
Dam that hurts man 😢
Im not gonna stop till they get it resolved. Its checked as resolved in reddit, which its not. To let them walk away with my account without have a care of players who spend. No way! Their policy states that they have all our details as such as keeping checks on IP Address, social media user ID, device ID, device brand and model, region where i login, login time, network connection method, transection record yet rejected. Are u guys sleeping on the job, or just bluntly rejecting claims which i have made several times? If u do need more information, i do have as mine wasnt hacked but my secondary verification was linked to my old number and my daily use device malfunctioned due to software issue which i have to get it replaced. How would i even get my device since its already been replaced with a new device. And the secondary verification was sent to my old number which i no longer use? Answered? Which part? U have done nothing yet. Im still unable to login into my account.
Daily use device: SM-F*B
Email linked: abdul.**@hotmail.com
Mobile number linked: 9831 (secondary verification)
Social media linked: Abdul H