Hacked account
My account is hacked and I can't return on support because they send fake information before me i have all information of account is there any way i can return
Solution:Jump to solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
11 Replies
My account is hacked as well
The guy is from china and i live in united kingdom😂
I have information and everything but I can't get on time to get on support
Did you try to do claim?
About this
I can't get on time
They send fake information
And support is locked for 7 days
I can t understand how my account was stealing i mean my twitter account is on right and my google account i on right as well and my apple id as well
No one trying to get access to my twitter account or to apple id or to google account
I just received the email "someone is connect to your account"
And i open fast the game
And i see this
Idk
This phone number is from China i guess what I DONT HAVE FRIENDS WHO LIVE IN CHINA😂😂
@delfin
Help us please
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!