Payment error: authorization failed for ["example.com"] (Code: 10000)
Hello, I keep getting this error when trying to manually renew/extend my domain name. I already checked that the payment method used has enough funds. I've made a ticket on Cloudflare, but got no response. This issue is urgent for me as the domain expires in like 12 days. The support ticket ID is: 3265510.
13 Replies
I'll check with the billing team on Monday
!reminder 48h
:zep_check: I will remind you in 2 days at May 20, 2024 at 13:16 BST
Okay, thank you :)
Reminder for @Erisa | Support Engineer: https://discord.com/channels/595317990191398933/1241360382338011256/1241363799932538910
Set <t:1716034593:R>
Im having similiter problem I cant purchace a new domain. I need to buy this domain immidiately. this is the issue id 3266861 https://discord.com/channels/595317990191398933/1242022707868995624
I was just able to finally renew that domain name. Still not sure what was causing the issue
Are you trying to use paypal as a payment method?
no im using card payment
i tried with a card, didn't work.
then tried with a paypal linked with a card, didn't work either.
and then just today, i topped up half of the payment amount to my paypal, and then used it to pay on cloudflare, so cloudflared used both the paypal balance, and took the rest from the linked card, that somehow worked
not sure if that's what made it work, or it was just accidental timing
@ognshansana also, u can just use a different registrar for now, and transfer to cloudflare later, other registrars are usually cheaper for the first year too
I am really upset. They didnt respond to the ticket as well. Yes I will move to another service provider if that is the only option :(.
yea i feel u, it's really frustrating. it only costs like $3 for the first year on spaceship with a coupon, if u wanna register a .com domain
and then u can either try to transfer it immediately to cloudflare for $10, which would give u an additional year, so it'll be like $13 for the first 2 years
or u can just keep it on spaceship, and use cloudflare's dns
https://community.cloudflare.com/t/issues-using-paypal-for-registrar/644891 there was some known issues here/a potential workaround
have to wait 60 days before transferring after transferring or registering a domain (icann transfer lock)
oh yeah there's that
i also tried with credit card alone but didn't work, so not sure if that's what was causing it for me
by the way, u can close my ticket, i couldn't find a way to do it myself 3265510
I purchaced the domain from another service