Can't see the other team members
I have received an invitation from my team but after login using my github enterprise account I don't see the other team members. The background is that I was previously registered using my company email for evaluation Novu. I opened the invitation with another browser to prevent mixing sessions. The invitation was from EU and my previous register with email was done probably in the other domain. What can I do to see my team mates?
13 Replies
Hi @Fran, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.
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While I generate an answer, here are some sources that might be helpful:
* Introduction
* Account Management
* Fetch all members of current organizations
* Step Conditions
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Answer
It sounds like you are experiencing an issue related to account regions in Novu. When you create an account in one region, such as the US, you cannot see or interact with accounts created in another region, such as the EU, as these accounts are completely independent (1) .
Since you mentioned that your initial registration and the invitation are from different domains (EU and another region), this would likely prevent you from seeing other team members who are registered under a different regional domain.
To resolve this, you need to ensure that all team members are registered under the same regional domain, either all in the US or all in the EU. If this does not resolve your issue, you might need to reach out to Novu support directly to ensure your accounts are properly configured and aligned within the same region.
For more detailed support on account management and regional issues, you might want to review the account management documentation or directly contact Novu support .
is it possible to delete my account in US?
Got it. Tagging @Support for additional help.
@Fran , Hi, I am new here. But you can try to email their support team from the same email which you want to remove. They can process from them.
or try reaching them on their intercom
Thanks @haru_blank
i hope that helps 🙂
otherwise support team will reach you soon
Hey @Fran 🙂 Thanks @haru_blank !!!
@Fran was the previous account was to the US version?
Yes it was US versión. Other colleages have the same problem than me
yes, the US and EU are separate versions; no info is shared between them.
Can you invite the team members to the new organization in the EU server?
Hi @Tomer Barnea the case has been reported to support by another colleague. We asked to remove our users and will be recreated again using EU. Thanks
@Fran, you just advanced to level 1!
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.