V
VALORANT7mo ago
mururu

High ping on European servers :(

2 weeks ago my ping increased and it became impossible to play. i have a stable internet and haven’t had such problems with ping in 1.5 years of playing Valorant. in Warsaw it used to be 30, it became 70-90, Frankfurt increased from 50 to 100. i contacted the game support, but they didn’t help me 😦 i tried to contact my internet provider, but they don’t answer. i also contacted in discord and they didn’t answer me.. please help i noticed that some players also encountered this, so I will attach my data below in advance.
Solution:
same for me london frankfurt and paris from 50 to 80~90 i have no idea what the hell are they doing but thats annoying af
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30 Replies
mururu
mururuOP7mo ago
my data
No description
Solution
debxty
debxty7mo ago
same for me london frankfurt and paris from 50 to 80~90 i have no idea what the hell are they doing but thats annoying af
mururu
mururuOP7mo ago
did you contact support or your provider?
debxty
debxty7mo ago
nothing to talk about its riot side problem
miltonm
miltonm7mo ago
thats why he asked if u contacted support riot support
debxty
debxty7mo ago
@[FLOK] miltonm no what do i need to talk about , this is obvious there is a routing problem for more then half of the players
miltonm
miltonm7mo ago
more than half of the players of course! source: i made it up
Jimz
Jimz7mo ago
we will take a look at it definitely not half the players, there are some edge cases for players that's negatively impacted by some recent changes. We are working with them to resolve it. If you are one of them feel free to share more details regarding your provider and location. If you just want to rant, please continue as you are.
debxty
debxty7mo ago
idk brother i play frankfurt every single game i play there are atleast 3-4 players with 80 ping , idk what more info i should give u rather than that my ISP is Bezeq @Jimz and im playing from Israel
mururu
mururuOP7mo ago
so, no one answered me in 4 days 😦
miltonm
miltonm7mo ago
u literally got an answer from a riot dev
mururu
mururuOP7mo ago
my problem is not solved yet
miltonm
miltonm7mo ago
u didnt answer him
mururu
mururuOP7mo ago
What should I answer if I had already sent my details and riot dev replied that they would consider my request? everything else was not addressed to me
miltonm
miltonm7mo ago
if ur gonna not read his messages its not our fault
mururu
mururuOP7mo ago
🤦🏼‍♀️ cringe
Zen._.
Zen._.7mo ago
Don’t be impatient, many people have similar issues too. Give them time
miltonm
miltonm7mo ago
he cant read
Jimz
Jimz7mo ago
We have about 120 different ISPs we are working on fixing. All this takes time to negotiate with each individual provider, and the hardest part is to get them to respond to us in the first place. If you are continuing to have issues, please reach out to your provider. If they are aware of latency issues from their customer, they are generally more proactively trying to help.
Kenji-San
Kenji-San7mo ago
@murumuru I am in touch with your ISP we are trying to fix this, as Jimz mentioned its not that easy and sometimes takes days for the ISP to even reply, but you get the "good ones" that cooperate and genuinely want to restore their customer problems. WORK IN PROGRESS
mururu
mururuOP7mo ago
thank you very much for letting me know
Kenji-San
Kenji-San7mo ago
made some temporary change until we sort the comms with WildPark, looking healthy enough. Can you check it out when you are around please @murumuru
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Kenji-San
Kenji-San7mo ago
forgot to mention this is ^ towards Warsaw servers
mururu
mururuOP7mo ago
yeeees, everything is back to normal, thank you very much! 😭 🥺 ❤️
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Kenji-San
Kenji-San7mo ago
we can maybe improve this a bit once your ISP checks their end. but good to have it dropped, nice one!
miltonm
miltonm7mo ago
can u improve my ping even if its already fine? :val_HeyApple:
debxty
debxty7mo ago
@Kenji-San @Jimz what about BEZEQ in israel? we're experiencing the same problem used to play with 50 now its 80~ and my ping even jumps higher to 120 and goes back to 70 , this is annoying af.
Kenji-San
Kenji-San7mo ago
@Necrodunker whats your ping towards Dubai / Bahrain or Istanbul servers ?
debxty
debxty7mo ago
@Kenji-San more than 100 @Kenji-San best server for us is frankfurt we used to play here with 55~ ping but since a month ago or abit less we're playing on 80~ ping and it jumps to 140 always
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