I can not find a CNAME record in my dns for the site www.reigrow.com neither does the redirect point

Hey Experts. I am facing an issue with our domain. I can't locate a CNAME for www.reigrow.com . When I try to find it it is still linked to a server but the problem is that I don't want it pointing there. Also I want it to be redirecting to the url https://reigrow.com and I have set it up in the page rules but that also doesn't work. See videos here: Part 1: Cant Locate Cname: https://www.loom.com/share/9f8ffa1062604df891e809f68b45993b?sid=dc278b4e-5a1c-46e3-8faa-0a645723e9c6 Part 2: Redirect Doesn't work: https://www.loom.com/share/38023ccdf542487a862bde74310f3bf8?sid=2b8db6ed-4a42-4567-9e6c-e2708034f98c
Lorie Labpis
REI Grow
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9 Replies
Akama Aka
Akama Aka7mo ago
To where should it point to?
MBA
MBAOP7mo ago
I don't want it pointing anywhere. We want to set up a url redirect under page rules for www.reigrow.com to go to reigrow.com . Is that possible? @Akama Aka | Cloudflare Simp |PoR what do you suggest? @Akama Aka | Cloudflare Simp |PoR can you guide me please? 3
Akama Aka
Akama Aka7mo ago
Should be possible But page rules are deprecated
MBA
MBAOP7mo ago
Can you help me find the Record for www? I can not see it in the dns can you check my DNS settings?
Akama Aka
Akama Aka7mo ago
There's no www record The www record is a CNAME record
MBA
MBAOP7mo ago
@Akama Aka | Cloudflare Simp |PoR but if you go to www.reigrow.com it routes to a 404 from the host flash.funnels.msgsndr.com (see attached image)
Akama Aka
Akama Aka7mo ago
It shows me that
MBA
MBAOP7mo ago
@Akama Aka | Cloudflare Simp |PoR You are trying reigrow.com. It takes us to the desired site. But if we do www.reigrow.com it takes us to the attached image. Please try in an incognito window
Akama Aka
Akama Aka7mo ago
Then it looks like an issue from your hosting provider / server. Like that the root domain is correct but there's no subdomain on your hosting providers side that points to this page
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