V
VALORANT6mo ago
Zen._.

Constant High Ping since September 2023

Hello, I have started playing VALORANT in April 2022 and have not faced a single ping/connectivity (Ping being 10-15ms) issue until September 2023. From Sep 2023 onwards, for some reaseon, I have been constantly facing a higher than average ping ( 40-50ms) with inconsistent very high jitters ( +50to +100ms jitters). I have contacted my ISP( ACT Fibernet) , have given them my WinMTR, traceroute results and apparently they dont seem to understand the issue in the first place. I have even done fresh installing windows and have not fondled with any of router or my network settings. My every effort has gone in vain. Therefore, I request you to please investigate this issue and solve it. I am also putting up LOGS for my trace route to the Riot Servers just in case. Thank you
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24 Replies
Zen._.
Zen._.OP6mo ago
Also for the record, I play on Mumbai servers Here are my ISP Details ISP: ACT Fibernet ; organisation : AS55577 Atria Convergence technologies private limited @Kenji-San @Jimz If you have an update for me in the near future kindly post it in here, thank you @Kenji-San I apologise for the ping but would you mind giving me an ETA for when the the problem would to be solved? I would really appreciate it. Thank you
Zen._.
Zen._.OP6mo ago
Hey Kenji! I just wanted to ask you if this current fix from your end is permanent or no , because I still cant believe I am able to play on latencies at low 20s 😭😭. I am just happy . Once again, Thank you and @Jimz for this looking forward for what ACT replies to your solution too
Jimz
Jimz6mo ago
ACT will stay like this, until they can come back with a better option
Zen._.
Zen._.OP5mo ago
Hi @Jimz @Kenji-San , sorry for the uninformed ping. I see a lot of people having issues with mumbai servers from players playing from other regions. Since I play on the native region where mumbai servers are located, am I in danger of losing my general 10-20 ms latencies of ping? Sorry i'm just worried and paranoid.
Kenji-San
Kenji-San5mo ago
Calm down Zen, you won't lose anything, we are in the process of fixing everyone's routing problems, just takes time :val_PeepoSad:
Saucywan
Saucywan5mo ago
there there :peepoPats: (It would be cool if riot noticed me for helping players ._.)
Kenji-San
Kenji-San5mo ago
^ thanks Saucy, you know we love you over here :peepolove:
Zen._.
Zen._.OP5mo ago
I see you everywhere, goated W for helping people Ah thank god thanks for the W news Kenji ❤️
Zen._.
Zen._.OP5mo ago
I know i'm no one to tell this to you but still, I really think @Saucywan kinda deserves a riot gun buddy to be completely honest He really tries to resolve almost everyone's issues in the community
Saucywan
Saucywan5mo ago
<3
Jimz
Jimz5mo ago
India is been worked on, since there's been an increase in quality issues with providers. In your case, if it's not broken, it shouldn't be impacted. 💯 @Saucywan you may have something waiting for you in VAL (if not DM me)
Saucywan
Saucywan5mo ago
I think I see it. Thanks <3
Zen._.
Zen._.OP5mo ago
W Jimz Congratulations @Saucywan
Sara ♡
Sara ♡5mo ago
CONGRATS SAUCY 🤍@Saucywan
Saucywan
Saucywan5mo ago
:Sage_Heart:
Zen._.
Zen._.OP4mo ago
@Kenji-San @Jimz For some reason I have been getting a ridiculously high ping on mumbai servers
Zen._.
Zen._.OP4mo ago
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Zen._.
Zen._.OP4mo ago
Update: Back to the normal 20s. Apparently a lot of people in the Indian Subcontinent had their latencies incredibly high for a couple of minutes.
Lurk
Lurk4mo ago
Awesome man I’m happy it was fixed for you Can you check my pm❤️
Oyee
Oyee4mo ago
Hii, is there any progress? Like is it fixed already? My friend has the same problem, like a month ago his ping is really good we always play in Sg server, but now his ping is always high, and suddenly HongKong server has lower ping than Sg, but still not low enough Tysm
Zen._.
Zen._.OP4mo ago
you stay in hyderabad and play on SG servers? The servers outside our native region are not really on Riot's hand tbh. They can only investigate and try to fix latencies if you are playing on ur native region Also about the 240 ping on mumbai servers, it was fixed a couple of minutes right after I texted it here. It was a widespread issue and got fixed itself
Oyee
Oyee4mo ago
Yeah, after many games we played it's just fixed by itself thank you !
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