Novu•2y ago

Blocking APIs for me?

We have sent the first batch of users notifications which was successful. Now we are trying to use topics which work perfectly on my local machine but when I try to test it on staging or development servers I am not getting any notification, are there any restrictions that are there for the Novu APIs?

Ask Inkeep•5/14/24, 8:47 AM

Hi @ManwinderSingh, I'm an AI assistant for Novu. While a team member reviews this question, I'll see if I can find relevant sources for your question.

Ask Inkeep•5/14/24, 8:48 AM

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While I generate an answer, here are some sources that might be helpful:

NodeJS quickstart
.NET
Java quickstart
Go quickstart
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Ask Inkeep•5/14/24, 8:48 AM

Answer

There are no specific restrictions mentioned for Novu APIs that would block notifications on staging or development servers as long as the configuration is correct. However, there are a few things you could check:

API Key and Configuration: Ensure that the API key and configuration settings are correct and consistent across your staging or development environment.
Network Issues: Verify that there are no network issues or firewalls blocking the requests from your staging or development servers.
Logs and Errors: Check the logs and any error messages that are returned from the API calls. This might give clues about what could be going wrong.
Rate Limits: While not explicitly mentioned in the official docs, rate-limiting could be an issue if you're sending a lot of notifications in a short period (especially relevant for providers). Refer to the discussion on rate-limiting for more context 💬│supportBatch send action for rate-limited APIs/providers .
Caching Issues: If you're self-hosting or using a caching layer, ensure that the caches are being invalidated properly when changes are made (2) .

For specific implementation details on using topics, you can refer to the respective language quickstart guides:

Ask Inkeep•5/14/24, 8:48 AM

//docs.novu.co/quickstarts/ruby#topics)

Sources
[1] Batch send action for rate-limited APIs/providers
[2] Feature: Expose Public API to Invalidate Cache
[3] NodeJS quickstart
[4] .NET
[5] Java quickstart
[6] Go quickstart
[7] Ruby quickstart

AAsk Inkeep //docs.novu.co/quickstarts/ruby#topics)

Ask InkeepAPP•5/14/24, 8:49 AM

Got it. Tagging @Support for additional help.

ManwinderSinghOP•5/14/24, 8:50 AM

@Pawan Jain Need help here

Pawan Jain•5/14/24, 8:54 AM

@ManwinderSingh

Could you please share more details for this

We have two environments and

ManwinderSinghOP•5/14/24, 10:33 AM

For development server I used the development keys
For staging server I used the production keys

ManwinderSinghOP•5/14/24, 10:35 AM

Development server is development environment
Staging is production environmenr

ManwinderSinghOP•5/14/24, 6:48 PM

@Pawan Jain please check this on priority

Pawan Jain•5/15/24, 1:14 PM

@ManwinderSingh

If possible please share the environmentId in which you are facing issue

Pawan Jain•5/15/24, 1:14 PM

and transactionId of the event

ManwinderSinghOP•5/15/24, 8:12 PM

Better if we can get on a call and resolve this issue ?

ManwinderSinghOP•5/16/24, 6:35 PM

{:data=>{:acknowledged=>true, :status=>"processed", :transactionId=>"d13b044a-0bdd-4362-8c96-ba30fa4f5902"}}, transaction_id: d13b044a-0bdd-4362-8c96-ba30fa4f5902
topic: manwinder, subs:[332649], message: {:success=>true, :message=>"Successfully triggered notification for topic manwinder, details: {:name=>"nonhlpsmalluserslessthan10listings", :topic_key=>"manwinder", :subscribers=>[332649], :expire_at=>2024-05-16 18:31:11 +0000, :payload=>{:title=>"Migrate to our new pricing algorithm - Hyper Local Pulse.", :body=>"Click here to know more.", :notification_type=>"nonhlpsmalluserslessthan10listings"}}"}

ManwinderSinghOP•5/16/24, 6:35 PM

Please check this

ManwinderSinghOP•5/16/24, 6:35 PM

I didn't get any notificaiton for this one

ManwinderSinghOP•5/17/24, 8:35 AM

@Pawan Jain Can you help here?

ManwinderSinghOP•5/20/24, 9:16 AM

@Pawan Jain Can we please get your assistance here? any chelleges you guys are facing?

Dima Grossman•5/21/24, 11:29 AM

Hi @ManwinderSingh coult you try please addin when running both API and Worker servers? Just to double check that

ManwinderSinghOP•5/21/24, 12:43 PM

@Dima Grossman Where specifically? in bnody or the query params?

Dima Grossman•5/21/24, 12:56 PM

When starting your docker images

Dauntless•5/23/24, 3:06 PM

Why isn't this covered in the docs @Dima Grossman ?

Dima Grossman•6/10/24, 12:11 PM

@Dauntless I believe this was missed, this feature flag will removed in the upcoming version. So no need will be to specify it