help
My phone number, email address, twitter account are all connected to my pubg account, but I can't access my account
Solution:Jump to solution
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
35 Replies
can you specify what issue are you facing?
My phone number, email address, twitter account are all connected to my pubg account, but I can't access my account
I can't log in to my PUBG mobile account
Can you specify what issue are you facing ?
I can't log in to my PUBG mobile account
Can you simplify ?
The code does not arrive in my mail
I can't log in to the game
Why cant you log in into the game sir ?
The code does not arrive in my mail
for eamil ?
Yes e mail , phone number , Twitter account
Can u help me pls
for phone number have you tried putting a zero at the start ?
Do you have twitter downloaded?
I suspect that my account has been stolen
The verification code does not come to the email and phone, there are codes that came earlier in my email
Your account cannot be stolen in a day. it takes minimum 37 days or more for unlink.
I can't access my account right now
Help me
Can u login through twitter?
If not do u have your previous names, name of device you used the most and some uc payment recipts?
These can be used in customer support form to gin your account access :PeepoBlush:
It's not helping me
When I connect from Twitter, my account is reset, they disconnected
My friends are the username I use, the screens I buy are all there
@INFINITE
do you have previous names, name of device you used the most and some uc payment recipts?
That requires more than 37 days time sir
it cannot be unlinked within a day.
Yes ı have
I have it all
Please contact the customer service for further assistance regarding this.
If your issue is not resolved after receiving a response, you may create a post through support with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Customer service can't help
I have everything, but I can't log in to my account
You may try to submit the claim with all the details that you do remember and wait patiently for a response. If your issue is not resolved after receiving a response, you may try to submit a support request through the official support subreddit with a description of the issue and your numeric user identification.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
This is my account , the thief stole my account
Have you to submit a claim through customer support ??
I made a request, but they didn't do anything
They don't give me what's mine
Did u see ?
?
Hey
Solution
If your issue is not resolved after receieving a response from the customer service, please post your request here: https://www.reddit.com/r/PUBGM_Support Remember to include a description, your numeric user identification and a screenshot of the customer service conversation.
re submit it then.:PeepoBlush:
🤦🏻♂️
Where is the pubg building
Where is the administration building
I'll go there and burn myself with gasoline
Kindly resubmit the form again !
:PeepoBlush:
Okey