can’t log in + don’t know where customer support is
i’m trying to log into my account by getting an email code since i don’t remember my password. i’ve been trying since yesterday but every time i enter the email code it asks me to verify it’s me by entering a mobile code. my phone number is indeed linked to my pubg acc but i haven’t gotten any texts, i even tried changing my password but in order to do so it also asks me to enter a mobile verification code. what can i do here? :MPC_PepeSmokie:
Solution:Jump to solution
Hello, @ren. Please contact the customer service for further assistance regarding this.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now....
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
2 Replies
plz help i am desperate
Solution
Hello, @ren. Please contact the customer service for further assistance regarding this.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
r/PUBGM_Support
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!