Cloudflare Developers•7mo ago

Having repeated errors on the uploading part of the deployment

Any ides why we seem to be getting errors regularly during the uploading part of deployment? A couple of deployment IDs are 2f8fa42a-96da-4bc0-b6f9-322cf91fa970, 2454dd77-2c54-4842-802c-8a304a98113e

16 Replies

SamaritanOP•7mo ago

17:09:07.846 /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573 17:09:07.847 throw a; 17:09:07.847 ^ 17:09:07.847
17:09:07.847 FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n\n<!--[if I... (length = 7177)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"}) 17:09:07.847 at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13 17:09:07.847 at processTicksAndRejections (node:internal/process/task_queues:96:5) 17:09:07.847 at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) { 17:09:07.847 code: 1 17:09:07.847 } 17:09:07.891 Failed: upload process exited with code: 7 17:09:10.271 Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH 17:09:10.271 Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: a8b9a9e1-5508-4070-8e5f-a754cb7f747a 17:09:10.271 Note: Not all logs could be displayed, click "Download log" to view more We get logs like this

jamuse•7mo ago

Hi @Samaritan, we've been having the same issue as well since Sunday.

SamaritanOP•7mo ago

Had any luck on understanding why @jamuse ?

jamuse•7mo ago

@Samaritan nope, I've asked twice here and posted in the community forum (https://community.cloudflare.com/t/cloudflare-pages-failed-to-upload-files-kind-error-name-apierror/652434) as well, but haven't gotten any responses.

SamaritanOP•7mo ago

I'll let you know if I hear anything about it @jamuse , we've got a ticket raised with support.

Erisa•7mo ago

Hey, I'm checking these now. @Samaritan can you share the existing ticket number? The engineering team are investigating this

Erisa•7mo ago

We are tracking this as an incident on our statuspage, thanks for the reports: https://www.cloudflarestatus.com/incidents/r5zhfpm31kwp

Cloudflare Pages deployment failures

SamaritanOP•7mo ago

Thanks @Erisa | Support Engineer , the support ticket number is 3253942. Fyi @jamuse

Erisa•7mo ago

Thanks, seems I already caught it when I was scanning the queue earlier and replied Should be resolved, let us know if you see it again

jamuse•7mo ago

@Erisa | Support Engineer I'm still having the issue: deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

14:33:27.829    Uploading... (3897/13694)
14:33:38.462    /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:29573
14:33:38.462                throw a;
14:33:38.462                ^
14:33:38.463    
14:33:38.463    FatalError: Failed to upload files. Please try again. Error: {"text":"Received a malformed response from the API","notes":[{"text":"<!DOCTYPE html>\n<!--[if lt IE 7]> <html class=\"no-js ie6 oldie\" lang=\"en-US\"> <![endif]-->\n<!--[if I... (length = 7176)"},{"text":"POST /pages/assets/upload -> 524 "}],"kind":"error","name":"APIError"})
14:33:38.463        at /opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:149152:13
14:33:38.463        at processTicksAndRejections (node:internal/process/task_queues:96:5)
14:33:38.463        at async run (/opt/pages/build_tool/js/node_modules/wrangler/wrangler-dist/cli.js:148676:26) {
14:33:38.463      code: 1
14:33:38.463    }
14:33:38.512    Failed: upload process exited with code: 7
14:33:39.467    Failed: error uploading static assets. Check the logs above for more information. If this continues for an unknown reason, contact support: https://cfl.re/3WgEyrH
14:33:39.467    Error: Failed to publish assets. For support, join our Discord (https://discord.gg/cloudflaredev) or create a ticket and reference the deployment ID: d9a790df-f5bb-493d-8100-c014a2402465

Thanks for your help

Erisa•7mo ago

Sorry to hear that, can you DM me your account ID and email address so I can create a ticket to escalate on?

SamaritanOP•6mo ago

Don't feel special @jamuse we are still having the issue, been 5 days without a success deploy from our production branch, 4 days since we requested an update from support. @Erisa | Support Engineer any progress on this?

Erisa•6mo ago

I really really wish that I could tell you more, but like I mentioned on the ticket it is awaiting action from engineering and despite my best efforts there is nothing I can do if engineering do not address it I will request another update from engineering

SamaritanOP•6mo ago

Are there any escalation steps we can take to help raise the priority? Hi @Erisa | Support Engineer just a heads up that we have moved our hosting across to Netlify until this is resolved, we couldn't get a deploy out to our production system. Any update please @Erisa?

Erisa•6mo ago

I dont work for Cloudflare anymore so I don't have any idea what's going on with this nor can I really help anymore, sorry

SamaritanOP•6mo ago

Ok, thanks for replying, I'll stop bugging you in that case!

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Having repeated errors on the uploading part of the deployment