Getting high ping on servers that was low ping before

After the new update my singapoar server started getting 90-100ms before it was 40-50. it is only affecting singapoar server for me im not sure if anyone is having the same problem im having. is there any fixes for this?
264 Replies
bullet™
bullet™7mo ago
hey so i have this problem as well i used to be getting 28-33 (peak) on sgp now i am getting 50-58 ping and it keeps on bouncing up and down, unlike before when it used to be very stable however my ping on hkg is stll the same as always which is 48-53
DaFloppa
DaFloppaOP7mo ago
:SadgeCry:
Miles
Miles7mo ago
sorry that cannot be fixed I think
Jimz
Jimz7mo ago
where are you based? and which ISP are you with?
やぞう
やぞう7mo ago
Same problem but before I was getting 80 -70 ping now 160
DaFloppa
DaFloppaOP7mo ago
its S.I Group At Cambodia
Jimz
Jimz7mo ago
I'll take a look and keep you posted
DaFloppa
DaFloppaOP7mo ago
Alright
Aureylia
Aureylia7mo ago
Same things happenin to me I play on APAC to play with some friends And I used to get 120 on sg (very playable), but now im getting 370+
Zen._.
Zen._.7mo ago
Apparently it’s fixed on Singapore server it seems #sg apac ping issue India, Mumbai servers, ISP: ACT Fibernet, used to get 10-15 ping, been getting 30-40 since September 2023 Haven’t changed my ISP , router, home location, PC anything
Aureylia
Aureylia7mo ago
Amman, Jordan, and my ISP is Orange
DaFloppa
DaFloppaOP7mo ago
still not for me 😦
plashspeedh
plashspeedh7mo ago
Having same problem for 1 months idk what is wrong with Riot, I played Apex and its fine no problem at all, also for other games I have no issue. Indonesia here with Biznet ISP.
Jimz
Jimz6mo ago
There are some options to improve this, but we need your provider's support. I've reached out to them already. unfortunately, there's not much we can do for ACT Fibernet at this time. I'll take a look What's the issue you're seeing from Biznet?
Zen._.
Zen._.6mo ago
Ah that’s unfortunate Did you get urs fixed?
DaFloppa
DaFloppaOP6mo ago
no not yet
Jimz
Jimz6mo ago
SI Group latency should have improved, but still working with provider to do some more tunning
Miles
Miles6mo ago
I think re installing os should work
Zen._.
Zen._.6mo ago
Is there really no other way the routing on ACT Fibernet can be solved? Cause almost everyone from my state (apart from people using programs like exitlag etc) are experiencing constant 35+ ping with periodic packet loss/jitters on this exact ISP Other ISPs provided in my state provide worse internet, hence worse connectivity than ACT
Jimz
Jimz6mo ago
What part of India are you located?
Zen._.
Zen._.6mo ago
I’m located in the city named Hyderabad of a state named Telangana I have been using this ISP for more than 5 years and started Valorant in 2022 using their internet service as well. Never had to worry about ping issues until September 2023. Never fondled with any of my router settings nor with my Windows’ network settings. Everything were kept default all along @Jimz
DaFloppa
DaFloppaOP6mo ago
Lets gooo mine went from 100 to 60ms
DaFloppa
DaFloppaOP6mo ago
very muchhh!!
Zen._.
Zen._.6mo ago
Damn, happy for you
DaFloppa
DaFloppaOP6mo ago
yessir
Miguel's Left Fang
hello! i've been having the same issue too its been happening for a few weeks now
Kenji-San
Kenji-San6mo ago
Yo @Miguel's Left Fang Who is your provider and where are you located so we can check it out
Miguel's Left Fang
Metfone in Cambodia
||*YogSothothGE🐉✨*||
Hello! My wifi ping suddenly increased to 100+ ms too in Mumbai server.. Ik it was not that good before too, but it was used to 60-80 before avg but not it usually stays over 100 ms only, I can see it drop to 80 ms, but only for few minutes.
Kenji-San
Kenji-San6mo ago
Yo @YogSothothGE 🐉✨ When did you notice this started and who is providing your internet in India
Zen._.
Zen._.6mo ago
Hi @Kenji-San would you mind investigating upon my issue too? My ISP is ACT Fibernet, I live in Telangana, India. Used to get around 10-15 ping from when I started valorant (mid 2022) until September 2023, I have been consistently getting 35+ ping with inconsistent jitters on my ping. Haven’t changed any of my settings on my router, PC etc I would really appreciate some help
Kenji-San
Kenji-San6mo ago
Whats up! @PlzProtocolPhantom I saw Jimz on the case since yesterday, we need more time as it needs to be checked with the ISP for possible solutions
Zen._.
Zen._.6mo ago
Oh alright, Thank you for acknowledging the issue! I really appreciate your effort and I look forward to a possible solution
||*YogSothothGE🐉✨*||
About the ping increase, I think I'm facing this from episode 2 of this Act 8. And it's from siti broadband here in kolkata. Nowadays, I have to play on mobile internet at night since on daytime mobile internet jitters too much, and I cant get low ping and stable connectivity, it's tiring at night thou fr. So if anything can be done, it will be really wonderful. :Iso_Love:
TherapyPlz
TherapyPlz6mo ago
Get better wifi
||*YogSothothGE🐉✨*||
Stucked with hostel one rn... sadly. Ik it's not good but can't do anything since I'm not at home T_T
Zen._.
Zen._.6mo ago
I’m afraid 50-60% of the issue might be on ur side since you don’t have a stable internet Having 5ghz wifi/ethernet eliminates most of the packet loss issues apart from the routing ur ISP provider provides. Ur ping might go down a bit too I have an Ethernet connection with 400mbps fiber speed and have been facing relatively higher pings than usual and inconsistent packet loss/jitters. These type of issues are hard to solve on our end (Given you haven’t tweaked any of the router and windows network settings), thus asking the Devs to look into them
||*YogSothothGE🐉✨*||
I'm using 5ghz one only, problem is not that, I'm just curious like I said that it was around 60-80 before but now spiked to 100+ usually. That's wht I wanted to know, ik it's the routing problem, but I'm not sure About that, I think download speed doesn't matter tbh that much, it does only when there are more users or u working many stuffs together to let u take benefit of more bandwidth. Like at my home (noida), I used to get ~20ms, and it was only 100mbps plan, it will go only to 32-34 when there are many players I think. But it would usually stay around 20-22 ms. It's from airtel fiber fyi (best isp tbh in India). My point is mostly it's just bad routing or optimization from isp nowadays here. And ik that, but just wanted to know if there is smth that can be done since previously it was lower ping than right now. Btw since u have personal wifi at home, did u ever consider trying airtel yet? I think it would help u too. I would have if it wasn't hostel wifi rn lol :val_KekwSob:
Zen._.
Zen._.6mo ago
I have ACT, been using it for more than 5 years and never faced any ping issue since mid 2022 when I started valorant And I don’t live in noida I used to get around 10-15 ping until September 2023 Now getting 35+ I agree with you on the routing/optimization part That’s what I’ve been dealing with Also, there isn’t any best ISP in india , it’s regionally relative to what’s best for that region. For instance, in my place, ACT provides better and consistent speeds than airtel afaik In noida airtel might be better @Kenji-San @Jimz I apologise for the ping but would you mind telling me if there is an update on my issue please?
HyPeRiOn
HyPeRiOn6mo ago
getting also the same issues as you
Zen._.
Zen._.6mo ago
Any update?
Jimz
Jimz6mo ago
This is not something we can fix right away. ACT is sending your traffic over a longer path to us and it's not ideal. To fix this, we'll need ACT to provide us with a more direct link to our game servers in Mumbai this is going to take some time
Zen._.
Zen._.6mo ago
Alright, thank you for the update.
Kenji-San
Kenji-San6mo ago
Yo @Miguel's Left Fang I reached out to Metfone so we can optimize you guys a bit more, I am waiting for them to come back, do you usually play in Singapore Valorant servers ?
Miguel's Left Fang
yep! tysm
Kenji-San
Kenji-San6mo ago
Yo @HyPeRiOn are you using the same ISP as Zen?
HyPeRiOn
HyPeRiOn6mo ago
what's the isp?
Kenji-San
Kenji-San6mo ago
ISP is internet service provider, basically those guys you buy your broadband connection from
HyPeRiOn
HyPeRiOn6mo ago
no i live in switzerland my isp is sunrise
Kenji-San
Kenji-San6mo ago
oh cool, you started to get issues recently with Sunrise ? I assume you play on Frankfurt Valorant servers ?
HyPeRiOn
HyPeRiOn6mo ago
frankfurt/paris even london sometimes i live next to france so
Kenji-San
Kenji-San6mo ago
quick update: I reached out to Sunrise and purposed a solution that should improve the latency 🤞 keep you posted for testing when they reach back
Fantasia
Fantasia6mo ago
Just logged in today , and i have this issue as of 13 may, didnt had this issue yesterday ISP indonesia Biznet is this an issue with ISPs? seems weird that a bunch of people from SEA/APAC suddenly have higher ping on SG, and better ping on HK(despite being geographically closer to sg)
HyPeRiOn
HyPeRiOn6mo ago
thanks you appreciate it really
Fantasia
Fantasia6mo ago
@Kenji-San sorry for the ping, but any solution for biznet (Indonesia) ISP ?
Kenji-San
Kenji-San6mo ago
Yo @Fantasia what is your usual ping(latency) towards Singapore ? Sometimes there are physical link issues with the providers, they usually fix it within a week, not sure if thats the case here though
Fantasia
Fantasia6mo ago
3-5 ms, im getting like 170ish now, seems like the issue only started today for me as i was still on single digit ping yesterday
Kenji-San
Kenji-San6mo ago
now thats not good, can just go to https://ifconfig.co/ and copy paste the details to me in a DM (important not to share this here)
What is my IP address? — ifconfig.co
ifconfig.co • What is my IP address? — The best tool to find your own IP address, and information about it.
Zens
Zens6mo ago
Yo can anyone help me im getting like 175ms in singapore server,usually i have the best ping on singapore ,i live in indonesia using biznet network,it started happening yesterday i thought was just my wifi but its still like this till today,when i use my mobile data i get good ping on singapore but when i use my wifi(biznet) gets 170+ms always @Kenji-San can u help me?
Kenji-San
Kenji-San6mo ago
^ https://discord.com/channels/679875946597056683/1239877447508430899 @HyPeRiOn Can you have a quick look, Sunrise applied our suggested fix and I see 15ms improvements on average towards Frankfurt Valorant Servers
HyPeRiOn
HyPeRiOn6mo ago
you want me to go in frankfurt servers? in valorant
Kenji-San
Kenji-San6mo ago
your ping should have improved 🤞 whenever you play let me know if you can see any difference
HyPeRiOn
HyPeRiOn6mo ago
oh ok well im already playing, last game I did it was like 10 mins ago I had lags but now I don't see any lags
Kenji-San
Kenji-San6mo ago
they did the change about 30 minutes ago
Kenji-San
Kenji-San6mo ago
No description
HyPeRiOn
HyPeRiOn6mo ago
hmm yea i see ill just go on frankfurt this time
Kenji-San
Kenji-San6mo ago
overall Paris, London and Frankfurt should be better towards Sunrise ISP by at least 10ms Average just fyi we are also working on the other ones mentioned people 🤞
HyPeRiOn
HyPeRiOn6mo ago
yea i agree with the 10ms wait when you say 10 ms you say i should have 10 of ping?
Kenji-San
Kenji-San6mo ago
10ms better(lower latency) then before on average, some people have more, some less depends on the ISP network and where you live average RTT ( round time trip ) for the packet sourced from your computer (Valorant Client) to our servers for example in Frankfurt was 35ms for Sunrise ISP, now its 15ms hope that makes a bit sense lol
HyPeRiOn
HyPeRiOn6mo ago
yup that should be fixed
No description
HyPeRiOn
HyPeRiOn6mo ago
thanks you really, you really helped me a lot
Kenji-San
Kenji-San6mo ago
still waiting from Metfone to respond, I asked again few times no response, might need a push from you guys 🙈
HyPeRiOn
HyPeRiOn6mo ago
even less today 😄
No description
Miguel's Left Fang
oh like message them from here? idk what to say 🫣
Kenji-San
Kenji-San6mo ago
dont worry ill ask them again, wanted to update in case there are more players from Metfone here 🙂
Zen._.
Zen._.6mo ago
No description
HyPeRiOn
HyPeRiOn6mo ago
XDDD nahh dont worry im sure kenji will find an issue
Kenji-San
Kenji-San6mo ago
@Zen._. Yo Zen, solution for your case(ISP ACT) is a bit complicated, so while I understand the frustration, spamming channels & DMs around wont really help to solve this. We are working on a proper solution :val_KekwSob:
Zen._.
Zen._.6mo ago
I’m so sorry 😭😭 I couldn’t help myself spamming. I’ll stop it from now on, my bad
Miguel's Left Fang
no worries take ur time, the ping is still bearable
Kenji-San
Kenji-San6mo ago
@Ace well while we wait for these dudes to wake up and reply, I made a temporary change that should improve the latency a bit, if you want to take a look and let me know when you are around 🤞 is see about 20ms better on average from Metafone players playing in Singapore
Miguel's Left Fang
oh yes its back to my original ping now around 40 it was 60 ish before tyty
HyPeRiOn
HyPeRiOn6mo ago
hello im sorry to ping you @Kenji-San but my issue for the ping spikes is solved but now i have another one i have always this problem im getting rollbacks but my ping is ok
No description
lyra
lyra6mo ago
this might seem random but may i ask what you did? thank youuu :aniheart: would you say you are tping or something like that?
HyPeRiOn
HyPeRiOn6mo ago
yea exactl y
lyra
lyra6mo ago
could you enable all network related graphs in settings and play a deathmatch for 1min and show a screen recording?
HyPeRiOn
HyPeRiOn6mo ago
im going to eat after that ill show you can you wait maybe 15 mins?
lyra
lyra6mo ago
yes ofc !
HyPeRiOn
HyPeRiOn6mo ago
sorry took a little bit more time than exepted 😅 im recording this now
lyra
lyra6mo ago
its all good dont worry!
HyPeRiOn
HyPeRiOn6mo ago
HyPeRiOn
HyPeRiOn6mo ago
idk why the quality is bad like that
lyra
lyra6mo ago
im sorry i ment to put them as "graph only" and not text only my apologies
HyPeRiOn
HyPeRiOn6mo ago
oh sorry its my fault totally forgot about that 2secs almost done loading.. https://www.youtube.com/watch?v=1q-LaIjxjkw there
lyra
lyra6mo ago
the vid is under priv
HyPeRiOn
HyPeRiOn6mo ago
now?
lyra
lyra6mo ago
yes works!2
HyPeRiOn
HyPeRiOn6mo ago
perfect
lyra
lyra6mo ago
can you press win + r and type msinfo32 and show me a screenshot?
HyPeRiOn
HyPeRiOn6mo ago
its the french version you want me to put in english? you might not understasnd
lyra
lyra6mo ago
it shouldnt be a problem
HyPeRiOn
HyPeRiOn6mo ago
No description
lyra
lyra6mo ago
do you remeber the laptop name?
HyPeRiOn
HyPeRiOn6mo ago
yea
lyra
lyra6mo ago
wait nvm i read the wrong name
HyPeRiOn
HyPeRiOn6mo ago
its OMEN by HP laptop-17
lyra
lyra6mo ago
first lets try updating your network drivers! you can find them on this link https://support.hp.com/us-en/drivers/omen-17-cb1000-laptop-pc-series/32827283 and install the Intel WLAN Driver version 22.120.0.3 Rev.A and Realtek Local Area Network (LAN) Driver version 10.042.0526.2020 Rev.B or download them directly from these links: https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138639.exe https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111264.exe
HyPeRiOn
HyPeRiOn6mo ago
kk doing this now thanks
lyra
lyra6mo ago
try a dm after and tell me if its better or not @HyPeRiOn you are in eu servers right?
HyPeRiOn
HyPeRiOn6mo ago
yep
lyra
lyra6mo ago
(tracert 162.249.72.1) > "%USERPROFILE%\desktop\Tracert.txt" open cmd and run that command when its done send a screenshot of the text document that should appear on your dekstop named "Tracert.txt"
HyPeRiOn
HyPeRiOn6mo ago
kk
lyra
lyra6mo ago
might take a minute or two
HyPeRiOn
HyPeRiOn6mo ago
kk
lyra
lyra6mo ago
hey is it done?
HyPeRiOn
HyPeRiOn6mo ago
No description
HyPeRiOn
HyPeRiOn6mo ago
there
lyra
lyra6mo ago
hmmm could you send it as a text here?
lyra
lyra6mo ago
id say lets try port forwarding and if it dosnt work the isp will need to be contacted @HyPeRiOn would you like to try port forwarding?
HyPeRiOn
HyPeRiOn6mo ago
sure but what does that means?
lyra
lyra6mo ago
"In computer networking, port forwarding or port mapping is an application of network address translation that redirects a communication request from one address and port number combination to another while the packets are traversing a network gateway, such as a router or firewall." you could also describe it as, in simpler terms that Port forwarding is like opening a door to a house (for example). It lets certain data from outside to come inside. Now let say some data wants to enter the house, but the door is closed. Port forwarding is like opening that door for the certain data so it can pass through/in.
HyPeRiOn
HyPeRiOn6mo ago
Hmm ok I get it
lyra
lyra6mo ago
do you know the login details to your router? if not it should be written on the back side of it
HyPeRiOn
HyPeRiOn6mo ago
yea I know them
lyra
lyra6mo ago
perfect login to your router
HyPeRiOn
HyPeRiOn6mo ago
im logged
lyra
lyra6mo ago
now open cmd on your computer and write ipconfig
lyra
lyra6mo ago
take note of the IPv4 address
No description
lyra
lyra6mo ago
perfect!
HyPeRiOn
HyPeRiOn6mo ago
yup did
lyra
lyra6mo ago
now go to your router and something called "Port Forwarding" "Port Mapping" or something similar
HyPeRiOn
HyPeRiOn6mo ago
should be able to find that found it
lyra
lyra6mo ago
can you show me a screenshot of the menu/gui?
HyPeRiOn
HyPeRiOn6mo ago
No description
lyra
lyra6mo ago
is it maybe possible to get it in english?
HyPeRiOn
HyPeRiOn6mo ago
sure
HyPeRiOn
HyPeRiOn6mo ago
No description
lyra
lyra6mo ago
great! On the internal host put in your ipv4 address you noted down and on custom service name write down "VALORANT Game Client" on both external port and internal port write down 7000 - 8000
HyPeRiOn
HyPeRiOn6mo ago
did
HyPeRiOn
HyPeRiOn6mo ago
No description
lyra
lyra6mo ago
no i ment to write 7000 - 8000 in both sorry should have been more clear
HyPeRiOn
HyPeRiOn6mo ago
so 8000 8000 on both of them by exemple? or exactly 7000 - 8000 7000 - 8000 on both
lyra
lyra6mo ago
this one OH YEAH
HyPeRiOn
HyPeRiOn6mo ago
No description
HyPeRiOn
HyPeRiOn6mo ago
like this?
lyra
lyra6mo ago
and change protocol to UDP yes but change the protocal to UDP
HyPeRiOn
HyPeRiOn6mo ago
did it
lyra
lyra6mo ago
yeah then press add now make a new rule with the same settings but write 8180 - 8181 as ports
HyPeRiOn
HyPeRiOn6mo ago
it says invalid port
lyra
lyra6mo ago
maybe remove the spaces
HyPeRiOn
HyPeRiOn6mo ago
yea it should be good
lyra
lyra6mo ago
did it work?
HyPeRiOn
HyPeRiOn6mo ago
but it disconnected me from the thing
lyra
lyra6mo ago
pardon?
HyPeRiOn
HyPeRiOn6mo ago
wait ill do it again it disconnected me from the router
lyra
lyra6mo ago
oh okay
HyPeRiOn
HyPeRiOn6mo ago
ok good now so same settings but cahnge the port change*
lyra
lyra6mo ago
yes !
HyPeRiOn
HyPeRiOn6mo ago
kk doing it
lyra
lyra6mo ago
show both when its done here
No description
lyra
lyra6mo ago
btw ipv4 ips that looks like this is okay to show "192.168.1.xxx"
HyPeRiOn
HyPeRiOn6mo ago
good?
No description
lyra
lyra6mo ago
as its a local ip and not public but yes that is right! press apply
HyPeRiOn
HyPeRiOn6mo ago
pressed
lyra
lyra6mo ago
if it dosnt show up as two diffrent rules then you can just name it "VALORANT Game Client 2"
HyPeRiOn
HyPeRiOn6mo ago
No description
lyra
lyra6mo ago
yes thats perfect
HyPeRiOn
HyPeRiOn6mo ago
it does so i dont need to nuice
lyra
lyra6mo ago
now add "Installer and Master" with the ports 8393 - 8400 and protocol is TCP
HyPeRiOn
HyPeRiOn6mo ago
you mean as a ruke? rule*
lyra
lyra6mo ago
yes there are like 7 more rulse to add after this one
HyPeRiOn
HyPeRiOn6mo ago
kk u can just tell all at once in french? or english is ok
lyra
lyra6mo ago
thats up to you, just needed to understand what the input boxs said
HyPeRiOn
HyPeRiOn6mo ago
yea that should be ok did it
lyra
lyra6mo ago
No description
lyra
lyra6mo ago
wait name: PVP . Net, protocol: TCP, ports: 2099 name: PVP . Net, protocol: TCP, ports: 5223 name: PVP . Net, protocol: TCP, ports: 5222 name: HTTP connections, protocol: TCP, ports: 80 name: HTTP connections, protocol: TCP, ports: 443 name: Spectator Mode, protocol: TCP/UDP, ports: 8088 name: VALORANT NA and EU voice port ranges, protocol: UDP, ports: 27016-27024 so
HyPeRiOn
HyPeRiOn6mo ago
OKAYY time to do it
lyra
lyra6mo ago
then can you show me a screenshot of all the rules?
HyPeRiOn
HyPeRiOn6mo ago
sure
lyra
lyra6mo ago
epic
HyPeRiOn
HyPeRiOn6mo ago
No description
HyPeRiOn
HyPeRiOn6mo ago
pressed apply
lyra
lyra6mo ago
try out valorant
HyPeRiOn
HyPeRiOn6mo ago
kk you look to know a lot about network
lyra
lyra6mo ago
i think its fun:AMshrug:
HyPeRiOn
HyPeRiOn6mo ago
hehe you work there? (on networks i mean)
lyra
lyra6mo ago
yeah, mostly indie projects tho
HyPeRiOn
HyPeRiOn6mo ago
still having it really annoying thing
lyra
lyra6mo ago
sigh could you run the tracert again? .
HyPeRiOn
HyPeRiOn6mo ago
yea sure i need to go really soon are you there tommorow?
lyra
lyra6mo ago
yes! about 16:00 gmt +2
HyPeRiOn
HyPeRiOn6mo ago
wow you live pretty far nvm think its done*
lyra
lyra6mo ago
i mean it kinda looks a lil better id say call your isp and send them the tracert
HyPeRiOn
HyPeRiOn6mo ago
yea ill do that when you say a lil its like really a lil or its really better?
lyra
lyra6mo ago
the ping on the 7th hop is lower thats all
HyPeRiOn
HyPeRiOn6mo ago
hm ok ill probaly try to call them thanks you for the help ❤️ really appreciate gn
lyra
lyra6mo ago
call or mail, make sure they get the tracert !
HyPeRiOn
HyPeRiOn6mo ago
kk ill call them tommorow cus im really done of this lag ._. thanks for your help anyways
lyra
lyra6mo ago
good luck !!
HyPeRiOn
HyPeRiOn6mo ago
:val_Prayge:
debxty
debxty6mo ago
Same but on EU servers i had 50 on frankfurt now its not going below 80+ i dont get it
Miles
Miles6mo ago
Did you try reinstalling os
lyra
lyra6mo ago
that can be a valid reason, some network drivers or programs might be faculty however that is very rare and reinstalling your os should be your last option! hello! this completely flew over my mind but are you using a dns?
Kenji-San
Kenji-San6mo ago
@Necrodunker whats your providers name and where are you playing from? @lyra | <!!> thanks for helping our players Lyra :Gekko_Wingman_Love:
lyra
lyra6mo ago
im trying but idk how much i can do, thanks tho kenji:aniheart: do you know why some frankfurt players have gotten like 20+ more ping?
Kenji-San
Kenji-San6mo ago
Depending on many factors like which particular ISP provides your internet, location where you playing from, outages in location etc. generally Europe is easier as everyone is connected everywhere and ISPs are cooperative But if it goes up there might be some physical problems like links between ISP being down or just general routing problems.
debxty
debxty6mo ago
@Kenji-San my providers name is BEZEQ and im playing from israel @lyra | <!!> frankfurt players have gotten 20+ Ping indeed in the last 4 days
lyra
lyra6mo ago
idk feels like something is down rn or everyone is having routing issues idk imo it's a riot or some cable/isp is malfunctioning
HyPeRiOn
HyPeRiOn6mo ago
no ideas
lyra
lyra6mo ago
do you know how to add dns?
HyPeRiOn
HyPeRiOn6mo ago
hmm im probaly using one right now and no but i've might did it by watching youtube videos
lyra
lyra6mo ago
well let's check !
HyPeRiOn
HyPeRiOn6mo ago
sure
lyra
lyra6mo ago
1. Open “Control Panel” and navigate to “Network and Sharing Center”. 2. Click the active network connection. 3. In the new window, click “Properties”. 4. Click “Internet Protocol Version 4 (TCP/IPv4)”, then navigate to “Properties.” then send me screenshot
HyPeRiOn
HyPeRiOn6mo ago
k wait ill just set my pc english
lyra
lyra6mo ago
alrighty!
HyPeRiOn
HyPeRiOn6mo ago
where is network and sharing center_ ahh nvm
lyra
lyra6mo ago
there should be a button pressed properties click on it and send me a screenshot
HyPeRiOn
HyPeRiOn6mo ago
this one ?
lyra
lyra6mo ago
no ah yes perfect yeah you use a dns
HyPeRiOn
HyPeRiOn6mo ago
dns is a route for your connection? right? a better route will give you better ping but it could give you worse ping depends of the dns
lyra
lyra6mo ago
you could say that yes
HyPeRiOn
HyPeRiOn6mo ago
so.. what im supposed to do now?
lyra
lyra6mo ago
nothing you have the right dns
HyPeRiOn
HyPeRiOn6mo ago
ohh
lyra
lyra6mo ago
id say wait for isp or riot I think this is an isp issue
HyPeRiOn
HyPeRiOn6mo ago
i've oppened a ticket in riot support 5 days ago
lyra
lyra6mo ago
so nothing more that can be done :AMshrug:
HyPeRiOn
HyPeRiOn6mo ago
well its weird because in other games than valorant i dont have these lags ._. and kenji san already contacted my isp, and my ping is way better but that ''network problem'' thing isn't fixed
lyra
lyra6mo ago
I'm sure Kenji and Jimz are looking into it! hmmm
HyPeRiOn
HyPeRiOn6mo ago
hope so
lyra
lyra6mo ago
the network problem is rtt jitters and packet loss, it's extremely hard to diagnose why they occur, it can come from a faulty connection to your router via wifi or Ethernet or it can be your isp that isn't using the optimal routers:mymelody_shrug: if you are on wireless I'd say try using a cable
HyPeRiOn
HyPeRiOn6mo ago
yeah i see, but well.. the problem is that my router is way to far from my pc so its kinda hard but if I use Ethernet connection would be a lot more stable right?
lyra
lyra6mo ago
do you have any Ethernet ports in your room?
HyPeRiOn
HyPeRiOn6mo ago
in my room or in my laptop?
lyra
lyra6mo ago
both
HyPeRiOn
HyPeRiOn6mo ago
in my laptop yes
lyra
lyra6mo ago
correct maybe the problem is that the router is too far away
HyPeRiOn
HyPeRiOn6mo ago
maybe but before i didnt had this bug
lyra
lyra6mo ago
maybe isp problem then not sure one of their servers might be down
HyPeRiOn
HyPeRiOn6mo ago
If I call them what im supposed to tell ? That i have a network problem that is happening ?
lyra
lyra6mo ago
say that you get frequent rtt jitters and packet loss to a game called VALORANT and that you have ran a tracert/traceroute and you can send over the tracert/traceroute to the isp something like that you can also ask if there is any downtime going on
HyPeRiOn
HyPeRiOn6mo ago
ok sure i've just played a game now but i dont feel any lags and thanks a lot by the way for the help you provided me ❤️ you are not even working in the team staff and helping out like that for free thats really cool
lyra
lyra6mo ago
maybe it was just a temporary issue!
HyPeRiOn
HyPeRiOn6mo ago
yea it happens often so probaly
lyra
lyra6mo ago
no problems! and thank you means alot :Clove_Heart:
HyPeRiOn
HyPeRiOn6mo ago
when I say often i mean it happens all 3-4 months for like 1-2 week
lyra
lyra6mo ago
hmmmmmmmm yeah prob isp being not so silly
HyPeRiOn
HyPeRiOn6mo ago
but this time it was super annoying ngl yea 💀 but its a known isp in switzerland
lyra
lyra6mo ago
yeah i understand that, its never fun to lose an 1v1 because your tping around :/
HyPeRiOn
HyPeRiOn6mo ago
yea ._. and getting trashed by your teamates because ur ass (bcus of lags) thats even worse
lyra
lyra6mo ago
Remember that if someone is being toxic you can always report them and mute them! it's better to ignore them then let them mess with your mental
HyPeRiOn
HyPeRiOn6mo ago
yeah you're right
lyra
lyra6mo ago
good luck!!
HyPeRiOn
HyPeRiOn6mo ago
thanks i have found some type of fix it dont even make sense but u just need to cap fps i was having network problem now i dont have anymore cus of that
lyra
lyra6mo ago
thats odd but thank you for letting us know :Sage_Heart:
HyPeRiOn
HyPeRiOn6mo ago
:val_HeyApple: NP
Jimz
Jimz6mo ago
that sounds more like local rendering delay, and capping the framerate would reduce the spike in GPU demand
lyra
lyra6mo ago
@Kenji-San may i dm you? i have some questions
Miles
Miles6mo ago
true
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