Unexplained Monthly Charges on Inactive Railway Account
I haven't used Railway for 4 months, but I'm still being charged $20 every month. I can't find any features or services that should be incurring these charges. I would like to request a refund.
32 Replies
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N/AMy immediate suspicion is that you might have a Team account still active somewhere, are you sure you don't have a pro plan account?
Where can I check I use a pro plan or not? I checked my dashboard. There is no team right now.
On the top right of your dashboard, can you click on your profile picture
this will show a dropdown with all associated accounts like so:
Interesting, is this the only Railway account you have?
Is there any way you can search the account which use specific email address ?
I imagine the Railway team could, I don't work for Railway though so I can't access user accounts or anything like that
if this is the only account you know of then I can escelate it to the Railway team so they can investigate further
I see. Thank you for your help.
No problem, so I'm right to assume that this is the only Railway account you're aware of owning?
I am going to check one more account right away. and I am going to let you know.
Awesome, thank you :)
I checked. It is same.
Alright, I'll escelate to the team so they can find what is causing you to get charged 20 dollars a month
!t
New reply sent from Help Station thread:
This thread has been escalated to the Railway team.You're seeing this because this thread has been automatically linked to the Help Station thread.
Thank you.
Happy to help!
^ please log in wes
yes
please let us know when you have logged in
I just logged in.
you must have used the incorrect account
does it still show as anonymous?
there is the other one. But it seems like never used.
please log into the help station with the correct account
I would like to know which account the invoice emails are registered to. is it possible?
that would be the account you have received the invoices in
then it is same account.
you still show as anonymous
either way, please closely monitor that helps thread as you are unlikely to get emails about thread activity if you do not log in
alright.
I logged in. Can you see me?
yep there you go, you're good now
alright, locking this thread in favour of the help station thread
New reply sent from Help Station thread:
The invoice said 'Bill to Enbywes'. That's why I think there might be something wrong with this account.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Did this account previously have a team?You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
YesYou're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
We use two pro seats before.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Please note that Railway would only be able to refund you for the month's where your team has no resource usage, and even then we make no promises that they can refund anything as you where not wrongfully charged in this situation.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
I've tried to resolve this a few times already. It's not about the refund; I just want to make sure I'm not billed anymore. Can you do that for me?You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
The team will sort this out for you!You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Thank you.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Hi there, happy to help. Can you provide all known email addresses that may be associated with you? Thanks.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
[email protected]@[email protected]@metamorp.ccYou're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Hi there, happy to help. Can you provide all known email addresses that may be associated with you? [email protected], [email protected], [email protected], [email protected]You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Hi there, happy to help. Can you provide all known email addresses that may be associated with you? Thanks.When are you going to handle this problem? Are you going to refund all the wrong payments?You're seeing this because this thread has been automatically linked to the Help Station thread.