Someone from Tencent help
I can't make a support post and I need to talk to someone from Tencent since customer service isn't replying and it's been a week now. I need assistance on penalties related to payment issues.
Solution:Jump to solution
We can confirm that 5250770508 has used a cracked version to cheat. Account ban will not be lifted.
- PUBG MOBILE Operations Team...
60 Replies
Where did you contact us, @peckerwood13? If you did it in-game, please provide your numeric user identification. Also, please contact us in-game again.
It's not my it's a friend who got banned because the bank he purchased the UC with cancelled the transaction so he cannot contact you via in game he contacted via email and no one replied to this day. Would he get unbanned sooner if he made the payment for the UC he purchased through Midasbuy or does he have to wait the entire month for him to be able to pay the UC that is owed?
Hello, our best error manager❤️ , there is another person who has a ban problem, and he is still trying to contact the support team. He has 6,500 active followers, and with the status of tournaments, events, and game support, his account has been blocked and he wants to contact you, so what are your instructions to him? He is waiting for the support team’s answer.
With sincere respect and appreciation to you and the support team❤️ .
Our best manager, the person who is having trouble communicating with the Support team, is: @ARROW
Please, please, please, I need your help and standing with me. I have paid a lot and a lot of money on my account, the amount has exceeded 200 thousand dollars, and I do other work such as competitions and events in the ARROW clan. I have a channel on Telegram that has more than 6,500 followers. I hope you appreciate all this work that I do and help me with all You can, thank you
Please, PUBG Mobile, help me, please, please
I have sent many requests for help, and all of them did not find any benefit or solution to this problem. I ask the administrators or moderators to quickly solve this problem and unblock my account.
I have followers on the Telegram channel, numbering more than 6,500 members, and I am the leader of the ARROW clan, which is classified as one of the top classics, and I have many activities such as preparing tournaments for clan owners and clan members.
I have sent many requests for help, and all of them did not find any benefit or solution to this problem. I ask the administrators or moderators to quickly solve this problem and unblock my account.
I have followers on the Telegram channel, numbering more than 6,500 members, and I am the leader of the ARROW clan, which is classified as one of the top classics, and I have many activities such as preparing tournaments for clan owners and clan members.
My ID: 5250770508
Name: arrow
The game's security system prevented me from playing and locked my account for 10 years, for no reason and without warning or warning of something I did. Although I did not commit any violation of the rules or violate any other agreement.
I also have not used third party software and am fully familiar with it
. Now my account is blocked and I don't know what the ban is. I ask you to go back and examine the suspicious footage and inform me of the reason for the ban. If the reason for the ban is a suspicious shot, I have a following on social media
In the end, I hope that someone from the parent company (Tencent) will contact me and remove the ban on the account.
With great respect. I have not done anything that violates the rules of the game PUBG MOBILE, and I am the owner of the ARROW clan, ranked third in the world in the Classic this season, and a supporter of the game PUBG MOBILE and the owner of the ARROW PUBG MOBILE channel on Telegram. I offer a lot to support this wonderful game, for which I am proud to organize, and I offer many weekly tournaments and ROMs. To the members of the clan and to create a spirit of competition and enthusiasm. I am one of the people who fight against people who break the laws. I hope that you will appreciate these great works that I am offering and help me and restore my account. Thank you.
Solution
We can confirm that 5250770508 has used a cracked version to cheat. Account ban will not be lifted.
- PUBG MOBILE Operations Team
He needs to pay back or wait.
Welcome I have not done anything violating or violating the laws or breaking them, and perhaps you are right, but I hope that you will help me and stand with me, as I perform great works to serve the fans of PUBG Mobile and those who support and love this game, and since I am the leader of a clan ranked second this season, and I work tournaments and competitions for members. The clan is constantly running, and I have followers on the Telegram channel, the number of which has exceeded 6,500 members, and I paid a lot of money on my account, exceeding 250 thousand dollars. I hope you will look into my issue with compassion and compassion, help me, and reduce the punishment since it is the first time. Thank you, PUBG Mobile.
I hope that you will consider my topic with kindness and compassion, help me, and appreciate these great works that I am doing for PUBG Mobile fans.
Brother, do not try. You will not gain sympathy as long as you use something contrary. Create a new account and the matter is over. You will not recover your account until the specified period has passed.
We all lose things, but remembering the game is a small part of life
They are not wrong as long as she take your topic from a question here and respond to you. This is a big part of the help, and you can read under the response operations team
Hello, My youtube pubg pc Video was banned, I am not sure why tencent banned this, Can anyone help?
Is this you PUBG Mobile?
No pubgm will never ask u for money like this, this is scammer be aware
I have been sent an email from my PUBG Mobile account
He asked me for my ID on the Telegram channel
This is a Russian email
Hello, Can someone help me? I am not sure why tencent removed my pubg pc gameplay clip. Tencent has nothing to do with pc pubg game..!
Copy right.
It's a pc gameplay, Tencent has nothing to do with pc game.
Did you have YouTube?
Yes, It was uploaded to youtube, It's a gameplay of cheater's perspective, In game replay of was recorded and posted. I am not sure what it has to do with tencent.
Was it PUBG Mobile in GameLoop?
No, It's a pc version from steam.
I understand, you posted a video of a cheater in PUBG Steam. Is this true?
I posted a video of pc steam version of the game in youtube, I received a copyright strike from tencent which is a mobile game developer. I am not sure why..!
You should not publish anything that violates the rules of the game policy, and if the perpetrator is not, it should definitely not be published.
Bro its fake mail
GUYS PUBG MOBILE SUPPORT HAVE ONLY 2 OFFICIALL POST
Does he need to pay only the amount that was refunded, let's say $400 or does he need to pay the total UC that was used including the purchase gifts? I think it would make sense for him to only have to pay the $400 since that's the amount he topped up.
Do you not have any sense of shame? Creating other people's posts on top of mine? Your so "precious" leader or whatever is a cheater and does not deserve to get any kind of help. Stop fanboying this hard and go do something useful with your life.
Yo cheater how about create your own post about this? You're overshadowing mine for absolutely no reason.
@𝐊𝐔𝐑𝐃𝐈𝐒𝐇 𝐊𝐈𝐍𝐆 Don't even bother replying, you're blocked.
Only what he refunded.
Alright thanks that's all I needed to know.
First, he asked me for help, and I do not know him. I just wanted to guide him to the right path, and when I saw your post about the support problem, I said that you have the same problem. So, I might raise it to Mrs. Error. We did not violate the instructions, and we do not care about what you say. I hope you learn the method. It is better to be a sect. Thanks
Also one more thing that my friend wants to know: He got a couple of lab gun skins from crates he opened and a few other items like helmet skins and whatnot with that amount that was refunded by his bank account. Will he lose these items once he regain access to his account? He really just wants to pay off the amount owed since this was a mistake but he's afraid he lost all of the stuff he got with these crates he opened
I am not a cheater and I do not care about your opinion, and we did not take your opinion.
In 2019, I almost started my journey with PUBG Mobile to eat what you know very well and was not looking for anything either for fun and play. In 2020, I started charging and working on developing the account and showing off to my friends. In 2021, I started my career in the clans to become the clan leader and look for competition with other clans from The beginning of the season until the end of the season, and I am the first clan in the world and the venerable giants brigades of this game and support all players with different competitions, different events, and different prizes, and all of these achievements are grateful and blessed.
On 5/1/2024, this fun and achievements from PUBG Mobile were burned due to false accusations that had no supervisor, which is that I am cheating in the game to ensure that I am violating the laws, and this is invalid and does not affect me in any way.
A message I would like to present to beginners in this game. I hope you will not publish other games that preserve your rights and do not oppress you.
Items should be unaffected. You can communicate with customer service after the account ban is lifted if you have any further concerns.
Nope error I write in service with this problem if u buy 3000+ 850 (gift) U must comeback 3850 including gift
You must top up the whole amount you refunded, yes.
And I have a question What I need to be like take job in support pubg
I still haven't received my March UC reward. Please help me
You will not receive any rewards before the new system is announced. Please be patient.
Hi, regarding the cheating report system. I've only received April rewards and still missing on the march rewards.
Thank you for responding. I am one of the people who submitted reports from March
I would like the WOW invitation code please
No past rewards will be sent. As stated before, the rewards are paused and you are not supposed to receive anything at all. We currently send some rewards in the meantime. In the future, we will announce a new system.
Sorry, error lady, does the reporting system work on Facebook and other apps where cheating is posted?
We only focus on TikTok now.
I mean, is this site temporarily down?
We do not check this. No point submitting it.
I understand that, but what about those who submitted the report in the previous system at the end of the first month? Will they be given the role of a reporter in the near future?
No.
All you need to think about: Report TikTok content. That is it.
Everything else will be made clear in a new system in the future. No need to think about anything else until then.
:catok:
This is sad because our goal is support but we do not neglect your support. The evidence is that cheating has decreased among the Kurds, but there is a streamer that I uploaded and it was processed in the list and followers appeared, but in the end an offline logo appeared. I tried several times. Can you check it? ? He hides cheating even though his account is banned in PUBG Mobile, and this is evidence that he is cheating.
Please save all your questions and ask them when we announce the new system.
Got it, thank you for your efforts. I really appreciate it.
We want to know when the new system will be in place
It took a lot of time, more than two months, and no system was announced
We will receive rewards for the month of April in the future!!
So that our efforts are not wasted without any rewards
You are not supposed to do this for rewards but because you genuinely want to help the community.
I want to have a fair playing environment, and I also want to be rewarded like others
Open car packages, x suits, etc....
He received a reward this month and did not receive a reward last month
I did not receive a reward in the same month
When is the new system ?
We receive the reward for the famous medical city or the future
I hope there is a solution and we are receiving the rewards
As for this
Reporting takes time and effort
Indeed, there are people who receive rewards
The last question: Do you do this work for free?
What you said is 100% true, and when she told me we couldn't get the list, I felt very sad, even though I got all the rewards I got.
I repeat this to everyone: We ask for support, and in return for this support you get a gift, and if we do not get it, they deserve this support for free.
I mentioned this thing to someone here👇:
https://discord.com/channels/393088095840370689/1198357802431828148/1235531203856171048
We thank you from the bottom of our hearts for this generosity, our best manager❤.
Hi dear pubg mobile
I am the 2019 crew challenge champion. I've been playing the game uninterrupted for 6 years. While talking to my friends in the lobby on 28.04.2024, I saw that I was banned for 10 years. I did not commit any violations. I download the game from Appstore and play from there.
You can control my device if you want. There is nothing illegal. Please check my device. Then lift my ban. I swear I didn't violate anything. While I was in the lobby I got banned for 10 years..
I have in-game purchases and midasbuy payment receipts. I did not purchase the game currency from anywhere else. please help. I'm innocent, I swear. Send your address and I will send my device to you. check my device. no violation
I've been playing this game for 6 years, I haven't made a single mistake, please check my device.
İD 511871591
ban date 28.04.2024
this is really??? or fake
Good morning
Dear brothers in PUBG Mobile
I hope to reconsider my account, lift the ban on the account, and give me one last chance
Thank you
ID number 5250770508
Hello Error
My account has been banned and I want you to check it, because I have not done any fraud in my account. Please reply me.
ID 51443873278
Vivo S1 device