ban
So I had these ban 2 3 days ago but not it’s showing isce been banned for 30 days even tho I’ve payed that money that I owed ?? Why did it increased can I know it ???
6 Replies
Hello, @your_unpaidtherapist! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If you have any objections to claim results, please contact the customer service through in-game or [email protected].
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation through https://ptb.discord.com/channels/393088095840370689/1219166294105133086. Please note that you will need to submit the support requests through the official support subreddit for now.
There is no penalty on my account
Still can’t login
Please try to contact the customer service through in-game or through this emai: [email protected]. You can submit a support request through https://www.reddit.com/r/PUBGM_Support with a description and your numeric user identification if you are not satisfied with their response.
How long would it take to get reply back
Just wanted to ask as well I’ve already paid the uc amount but do I still have put uc in my account to get it cleared out ?? I’ve purchased 1500 uc which is 1800 with bonus included
It may take some time to receive a response as there are multiple requests every day. You will receive a response in due time, so please be patient in the meantime.