level reward roles changing

When some people got level 30 in our server, a few seconds later the level 30 role was removed and they went back to the level 20 role despite being level 30.
Solution:
I imagine if you run /syncrolerewards or if the user has leveled up since they would have received the correct roles
Jump to solution
17 Replies
Lurkr
Lurkr7mo ago
:icon_levelup: @Empirex has reached level 4
CmdData
CmdData7mo ago
Can you use /config check and post a screenshot please
Empirex
EmpirexOP7mo ago
here you go!
No description
CmdData
CmdData7mo ago
What does the audit log say? Which bot is removing/adding the level 30 role and for what reason?
Empirex
EmpirexOP7mo ago
No description
No description
Empirex
EmpirexOP7mo ago
only way i think I can fix this myself is to just enable role stacking cant find a reason for these actions
CmdData
CmdData7mo ago
Did they get level 30 naturally without the help of the /level set command? Also can you use /rank @user and send a screenshot of their rank card
Empirex
EmpirexOP7mo ago
Only commands we use is /xp add
Empirex
EmpirexOP7mo ago
No description
Empirex
EmpirexOP7mo ago
i believe they got level 30 by us using /xp add
CmdData
CmdData7mo ago
@Almeida
Almeida
Almeida7mo ago
!!serverid
Nighthawk
Nighthawk7mo ago
Please provide your Server ID. How to get it
Almeida
Almeida7mo ago
@Empirex
Empirex
EmpirexOP7mo ago
1153789954858688575
Almeida
Almeida7mo ago
Sorry for the delayed response, but I looked into this and couldn't find any issues Might have just been a fluke or some sort of race condition
Solution
Almeida
Almeida7mo ago
I imagine if you run /syncrolerewards or if the user has leveled up since they would have received the correct roles
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