Account recovery
It looks like joking now is something good to do with the player now right ?? Let's continue the joke PUBG SUPPORT TEAM
I have been asking for help since March 2024 and it feels like I am trying to steal someone? When it is mine!
Hmm I don't know for others but when you play a game without breaking any rule for 3 years I don't get the point of memorizing all your in-game info outside of your UID since the in-game purchase receipts are all saved as Mail. I filled in the recovery account because suddenly the secondary verification code won't be received on my phone number , I did for the Fourth time now and it still got rejected huh! I don't even know now ... Maybe I give this game too much value ! Look at my screen record and see what is happening and known that I am trying to steal no one Thkx
Hmm I don't know for others but when you play a game without breaking any rule for 3 years I don't get the point of memorizing all your in-game info outside of your UID since the in-game purchase receipts are all saved as Mail. I filled in the recovery account because suddenly the secondary verification code won't be received on my phone number , I did for the Fourth time now and it still got rejected huh! I don't even know now ... Maybe I give this game too much value ! Look at my screen record and see what is happening and known that I am trying to steal no one Thkx
4 Replies
Hello, @BₒT ₉₄₅! Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Already did it 4 times now and it still fail
And there was even someone who try to scam me .... Pretending to be from PUBG look 😂😂😂
Please read my complete response again and follow the instructions. Please note that we unfortunately may not be able to help you with your issue any further through here.
The customer service of PUBG MOBILE is only available through in-game or through this email: service@pubgmobile.com. We recommend that you contact the customer service only through here and make sure to never share your personal account information with anyone. Please know that your account security is your own responsibility.