your connection is not private
Hey guys, 1% of our SaaS users get "Your connection is not private"
it happens when they visit the website, sign up and add the verification code, then they get redirected to the homepage which then they get this error.
Your connection is not private
Attackers might be trying to steal your information from website.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_COMMON_NAME_INVALID
4 Replies
at first they used to get it when they go to the sign in page from kinde, then we used cloudflare proxy and they no longer get it. but now they get the error after inputing the verification code
Very interesting, are you using a custom domain in your Kinde account?
Yes
They can visit this domain name with no issues
Its only when they put the verification code that they get this error
We have seen cases similar to this where corporate networks are blocking certain certificates, or a virus substituted the certificate.
If you can get your users to bring up the certificate details (varies a little bit on browser how to do this), that can help debugging. https://www.clickssl.net/blog/how-to-view-ssl-certificate-details-in-every-browser
ClickSSL
ClickSSL
How to View SSL Certificate Details in Every Browser?
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