Support is not responding an urgent ticket in 3 days
We have paid for the plan and opened an urgent ticket for support, but nobody has responded to our issue. We had to implement an alternative solution. I'm a bit frustrated about why Cloudflare support is not answering. Can you help us understand the delay in response?
4 Replies
Where do you find these five days SLO?
https://developers.cloudflare.com/support/contacting-cloudflare-support/ I couldn't see there or here https://www.cloudflare.com/business-sla/
Cloudflare Docs
Contacting Cloudflare Support · Cloudflare Support docs
Cloudflare Support cannot perform the following actions:
Business Service Level Agreement | Cloudflare
If you have questions about these terms or anything else about Cloudflare, please don't hesitate to contact us
What is the ticket ID and what is it regarding?
3224757