Items from development not being seen in production after promoting the changes
Hi guys, me and my team are experiencing an issue after changing the copy in the development stage and promoting it, its not being seen in production.
23 Replies
Hi @Josh, I'm an AI assistant for Novu. While a team member reviews this question, I'll look through relevant sources and see if I can provide suggestions. Please tag @Ask Inkeep with any follow-up questions.
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Answer
This situation may be related to a known issue where after promoting changes, the changes are not immediately reflected in production. It has been observed that there might be a delay in the promotion process or in the visibility of changes in production, even though they appear correctly in the UI (1) (2) (3) . It's also worth noting that some users have reported that changes eventually apply after some time (3) . If the issue persists, it might be beneficial to review the promotion process and ensure all steps were correctly executed as outlined in the documentation (4) .
Got it. Tagging @Support for additional help.
I promoted something about 15 hours ago which then was not populated
Got it. Tagging @Support for additional help.
@Josh
Could you please share the environmentId from settings?
Prod - 64480a48771e7bed3dc3603a
Thanks for the help
@Josh
Could you try doing some slight change in development and promote it to production now?
Hi Pawan, can't see anything updating still
Thanks. Sharing with @BiswaViraj from our team
Thanks
Hello @Josh
I promoted something about 15 hours ago which then was not populatedDo you mean the message content doesnt reflect the latest changes in the Production env template editor or in the notifications sent?
Hello, its not shown in the editor, I am not sure if the changes are being used as they are set as reminders not the inital messages being sent today
ok thanks for the clarification, looking into it
@Josh if possible can you please provide me the
workflow-identifier on which you're facing issue or is it happening for all the workflows.@BiswaViraj invitation-to-complete-censeo-assessment
@Josh, you just advanced to level 2!
Havent checked on any other flow
@Josh
We can see that you have given custom name to each steps. Could you please share the step name that is showing this behaviour?
Thanks Pawan, It should be showing on all steps other than invite SMS,
Hi @Pawan Jain @BiswaViraj any progress with this? 🙏
Hi @Josh
Is it possible for you if you can invite
[email protected] to your organization 🙏🏻
That will help me in debugging the root cause of the issue 🙂HI @Pawan Jain I've sent the invite, thanks
@joni
Could you please check now.
Hello! I was able to access! Thank you!