my account was banned for no reason

My account was banned without warning and for no reason, I did not violate the terms and conditions of the game, and I did not play with any cheaters. can you please check again and un ban my account as I didn't break any of your rules. And all my teammates do not use any file or hacking programs Can you please check our accounts again My ID : 517740692 My teammate ID that got ban for 10 years : 51011545354 Thank you.
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8 Replies
Leo
Leo8mo ago
your teammate used hacks and got 10 years. you played with him so you got 7 days. simple
Safe
Safe8mo ago
Yikes What if you did not know the other person was hacking ?
Zuelle
Zuelle8mo ago
Hi, @Alaa if you believe that you didn't violate anything you may use the File Claim option to appeal for your suspension. :qt:
Alaa
AlaaOP8mo ago
All my teammates they don’t ever use any hacks of files or even glitches My file claim got declined but my teammate is under review
Piston
Piston8mo ago
If you have any objections to the claim results, please contact the customer service.
Alaa
AlaaOP8mo ago
Where can i contact them? i tried to send mails many times to the pubg mobile email
Piston
Piston8mo ago
Select Help in the top-right corner of the login menu.
Alaa
AlaaOP8mo ago
Ok thanks
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