I keep being billed for a site that I have been moved

after I resign, I need to move the site to company's CF account even after I re-add the site, the change plan is no working I just don't understand, please help me, my email
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8 Replies
Erisa
Erisa8mo ago
?support
Flare
Flare8mo ago
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email. Some issues, such as Account or Billing related issues, cannot be solved by the community. Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place. For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Erisa
Erisa8mo ago
You need to submit a Billing ticket, you cannot get help here as community users do not have access to your account. Please also refrain from posting your email address in this server as the content is indexed publicly and email addresses are considerd sensitive information.
Rubi
RubiOP8mo ago
unfortunately, I have send an email 5 days ago, but still having no reply from them
Erisa
Erisa8mo ago
Sorry to hear that. What is the ticket number? Are you sure it is showing as Open in the Support dashboard?
Rubi
RubiOP8mo ago
yes, still open, #3220837
Erisa
Erisa8mo ago
Thanks. I have escalated that ticket and someone from Support will be in touch as soon as they are able to
Rubi
RubiOP8mo ago
thank you, appreciate it erisa
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