38 Replies
Hello @ICON.
Please contact the customer service for account related issues. You may reach out the customer service from the Main Menu and Login Menu; please refer to the subpoint
5.4 in #faq.How can I contact with customer service
I don't know what to do
Can you help please I have a lot of things that can proof that is my account
6909059638
This is my Id 6909059638
Please click here customer service in order to get all the steps for the recovery process.
You can contact them from:
Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
Login Menu: Select Help in the top-right corner of the login menu.
How do I click on settings when I cannot access my account?
Help me please
Please go through your lobby. Select Settings from the bottom right-corner and click on Customer Service.
I can’t open my account
My account has been stolen I can’t open it
From the Lobby Menu click at the right corner of the screen and select Customer Service.
Click on Account or PUBG MOBILE Support.
I clicked on account
Please click on
Contact Us.
Since you are on the PUBG MOBILE Korean version, we are unable to assist you any further as we only provide support to the Global version one.
Please reach out their customer service by selecting
New Conversation and provide them all the details required during the process.Thank you for your help with me
You are welcome!
I'm sorry, but I wanted to ask a question. I also have a stolen account in global pubg. Can you help me recover my account?
No worries!
The process is the same if you are from the Login Menu. It should appear for you this page; from that you will be assisted step by step with all the instructions, @ICON.
What can I do now
Just select the
Third-Party Platform Loging Issues.
Please read carefully all the instructions and continue with the
Account Recovery process.Okay
From that you will be able to continue without any issue and provide them all the informations.
Okay I will continue then I will massage you
I don’t know in the past 6 months, what brand and model of device did you use most often?*
Yikes this is wild
What do you mean I can understand
What can I do now ?
Have you been using your actual device even before the compromise of your account? If yes, please put the Brand and model of the device.
I don’t know what is the email address and mobile number the thief has been linked before
Please put your e-mail and mobile number that you used for your in-game Login. Otherwise you may select the option
I have never linked any..I purchased this account from someone so I don’t know his email and mobile number that he used to log in
So you want me to put I have never
Bro buying-selling account is against the TOS of PUBG MOBILE. No one is going to be able to help you
As mentioned above, Selling/Trading accounts is against the PUBG MOBILE's Terms of Service. We cannot help you any further, sadly.
You may want to look at our Terms of Service.
Okay, so there is no hope of getting my account back
You are free to contact the customer service for that. We are unable to assist you.