PUBG MOBILE•7mo ago

SPY x FAMILY character issue

While it is known that the female character was selected in the SPY x FAMILY event, the male character was prevented from being purchased. I wanted to get a female character, but a male character was taken. How can I change this or does support give me the right to change? I opened the event just because I liked the female character and now I regret being unhappiness.

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Solution:

Unfortunately the Tencent Team was unable to reproduce it and no other players reported the same, @vayn.

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17 Replies

vayn•7mo ago

@Error

Tina•7mo ago

Hello, @vayn. Have you already reached lvl. 20 in the event? Or, were you trying to buy it directly from the shop? You have the possibility to choose between Yor (female character) and Loid (male character).

vayn•7mo ago

I bought it from level 20. While I knew that the female character was selected on the selection screen, she purchased the male character. So the wrong character was purchased. I was the victim of this situation, I was trying to get a female character. I opened this event just for the female character. 😔 I want them to switch male character and female character

Tina•7mo ago

That is unfortunate. Please feel free to reach out the customer service in game for further assistance. You may refer to the subpoint 5.4 in #faq.

vayn•7mo ago

I did what he said and sent help, I hope I will get positive feedback during this time. They replace the male character with the female character.

Tina•7mo ago

We hope that you will be able to solve your issue. Do not hesitate to contact us here on Discord, @vayn.

vayn•7mo ago

Hi I've been waiting for about 72 hours and the response that came to me today is as follows;

We pay great attention to your feedback, at the moment it is not possible for us to make any further transactions after successful transactions such as upload, event participation, item exchange, gift item and similar transactions (Including, but not limited to: replacement, transfer, refund) Please be careful in the future and we recommend that you think carefully before making transactions to avoid unnecessary losses.

I was aggrieved by this situation; I had spent money on the event just for the female character, but he gave me the male character. I don't understand how this misfortune finds me. Isn't there anything else I can do other than this? Can't Error help me with this?

Tina•7mo ago

Hello @vayn. What is your user identification in game?

vayn•7mo ago

5140910239 I'll be waiting for a response 🙂