I need help I send message in email and at the game I get a message I get ban but I play In iOS how

I never used a hack or something and I get a ban how ? I try send message and email but pubg don’t reply or see I already waiting 2 weeks for a reply . Support can you help me ? Always come that saying network not good but how ? This game need some good support
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4 Replies
Piston
Piston8mo ago
Please use the File Claim option when logging into the game if you would like to appeal your suspension.
A7-STAFF
A7-STAFFOP8mo ago
I try but is not working Same all the time network wifi not good I try already 2 days for send that and claim but is not working
Piston
Piston8mo ago
Once you submit a claim, please wait patiently for a response.
A7-STAFF
A7-STAFFOP8mo ago
I can’t ever claim or reply they there always come error
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