My request is rejected
My request is rejected how i will get back my account i provided all previous buying and connected account details correct but ot,s rejected i think i create a video with buying proof and previous attached account i see pubg is a not good customer service
21 Replies
Rejected claims indicate that one or more of the information provided are not accurate. Please ensure that everything is correct before submitting a claim.
I got rejected 2 times already. I got screenshots of invoices and me playing on the account 1-2.years ago and any other thing that is needed
What is the user identification? Please also send an email to service@pubgmobile.com where you include this information.
The UID of my old account? It's this one : 5220017039
My account been stolen
@Error @Piston
Please contact the in-game game customer service for further assistance with compromised or stolen accounts, @Sayid.hussen.
Can you gave me the details how to contact them @Quendi
If your are locked out of your account, you can use the Help option located on the login page and submit an account recovery request, @Sayid.hussen. You can navigate to Help > Login Issue > Account Recovery > Submit Claim.
@Quendi I done it but the rejected me
Please make sure that you have entered all the required and accurate information when submitting the in-game account recovery request, and make sure to contact the customer service from a device that you used more often to log into your PUBG MOBILE account, @Sayid.hussen.
If you have any objections to the claim results, you may create a new post in #support by providing a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit your support request through https://www.reddit.com/r/PUBGM_Support for now.
@Quendi can accepte my friend I will sent every detail s you will believed that account belongs to me every information will proof
I posted in there it's been 2 days
This should be done only through the in-game customer service, @Sayid.hussen. The moderators of this Discord server are only community volunteers.
It may take some before you have received a response. Please wait patiently in the meantime. Thank you.
Listen I have blood cancer
I want this account getted buck
Back
I spented uc in this account
We understand your concern, but you will have to follow the aforementioned method, that is the in-game customer service to be able to recover your account.
As community moderators, we unfortunately will not be able to help you any further with your issue. If you have already submitted a request through the official support subreddit, please wait patiently and you will receive a response in due time, @Sayid.hussen.
In the future, please try to create your own post for your PUBG MOBILE questions.
Can give me a good writing for submit the claims I rejected the first time after 2 days I will sent for the another submit claim give me the good instruction to the don't rejecte me this time
@Quendi
I have submit claim code that the gaved to me
You will find these details when submitting an account recovery request in-game. As mentioned previously, please wait patiently for a response on the support request you have created on the official subreddit.
What is the user identification, @Sayid.hussen? Please also send an email to service@pubgmobile.com where you include this information.
Mr error
I have the submit claim code
I sent the email
5765810430 this is my UID
?!
My account is hacked on 2 April and today i received this email
