unable to play #help
I've had this problem where when I had a new phone the game would download then ask for permissions but the only storage it allows is media then when I want to agree on services it would immediately disappear then say give storage access then restart the game I've done everything even allowed every permission while trying to get into it but nothing works even deleting then downloading just does the same thing and I've seen videos of people playing pubg mobile on the device I have (it's a celero 5g+) which runs for them perfectly while mine has this problem. Here is the screenshot of it after allowing every permission even restarting it but nothing works can someone help me? My (celero 5g+) only allows media storage onto it and not space storage idk what I'm doing wrong!!!
7 Replies
Try checking your permission through setting< apps < pubg < storage and enabling the permissions.
I've tried that but this is the only permission it allows at all
Where did you install the game through?
Through the play store
Hello, @kap_kan! To begin with, please check if you have the developer options enabled for your device and disable the developer options. Also, make sure that you have enough internal storage left in the device. Then, clear game data (this will clear all game data including all maps and resource files). After that, please reset the app preferences and network settings of the device through device settings.
If the issue still persists, you may need to do factory reset of the device settings, as this is the step that helped the other two users to resolve this issue.
https://ptb.discord.com/channels/393088095840370689/1208695243248115722/1211800338202361896.
Where is app preference? Also what do you mean through device settings? I have an android
Where is factory reset of device settings?
Try to check through device Settings > System > Reset options > Reset app preferences/Reset Wi-Fi, mobile & Bluetooth.
Turn off your device. After that, you may try to hold the volume up and power key at the same time for a little. A recovery screen may be displayed after your device turns on with factory reset options. Please note that this step may result in a factory reset of the device, and you may lose all your data, so be cautious before you follow this step.