18 Replies
Please feel free to contact the in-game Customer Service regarding your concern, @7oda. :vickyyy_smile:
I messaged them
Please wait for a response within 14 business days. :SP_bunnyYES:
Where will I be answered?
The complaint was rejected. Where can I wait for a response and where will the response come to me?
https://discord.com/channels/393088095840370689/1220400066376761476/1220400261152112700 kindly refer to this.
What else should I do? I'm sorry to bother you
No worries! Just follow the instructions provided & wait patiently for a reply. :p_knod:
No, the steps to enter the site sent to me and how to contact customer service
zobel Can you help me and talk to someone and unblock my account?
Unfortunately, only the CS Team may provide you assistance regarding this matter. :sky_nonoOwO:
Where is the team CS
I want a group chat CS
Please submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
There are only complaints about the hacked account and sending a report. I sent a report.There is no option to recover the account
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension, @7oda.
If you have any objections to claim results, please contact the customer service through https://support.pubgmobile.com/ or [email protected]. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation through https://ptb.discord.com/channels/393088095840370689/1219166294105133086.
Thank you, I posted as you told me
You're welcome, @7oda!
Is there a hope To unblock my account
You may patiently for a response from Tencent.
Yes, I can be patient for your sake and for the enjoyment of the game
Thank you PUBG support team