hobby plan monthly charges are not clear
https://help.railway.app/questions/unfair-charges-d79b355e
I started a ticket and now it's archived but I am not satisfied with this
On 26 February I started using railway and added 10$ prepaid credit and in 30 days used 5.5$ resources so I used the hobby plan free resources of 5$ and remaining only 0.5$ extra which should be deducted from my remaining prepaid credit of 5$ (5 $ deducted on 26 February as upfront payment when started hobby plan so from 10$ remain is 5$ ),
Support kindly clear me where is my remaining 4.5$ and dear Brody and Adam I don't want to discuss with you guys made the ticket more complicated in understanding that's why I received such response from team which is about something other , idk
Kindly raise with it concern team
Thank you
Railway Help Station
clarification on monthly subscription costs needed
20 days ago I started using railway with prepaid top-up plan and did top-up of 10$ and used 5$ but railway stopped all my Services
Solution:Jump to solution
theres just simply nothing wrong here, as both angelo and me have expressed
21 Replies
Project ID:
8399a13a-d66c-4122-9ed0-10093720968b8399a13a-d66c-4122-9ed0-10093720968b
New reply sent from Help Station thread:
This thread has been escalated to the Railway team.You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Hscked, as mentioned, Hobby has a base cost of $5 a month. You are not eligible for the waived Hobby plan base cost. This applies even to credits/You're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
Ah so everytime I have to pay separately for it , it seems like a promotion scheme you guys showed me first in pricing that I will get 5$ resources too but now this ππ Well now issue is resolved i got the tacticsYou're seeing this because this thread has been automatically linked to the Help Station thread. New reply sent from Help Station thread:
If I recall correctly, It was explained that Railway costs 5$ a month and credits can't be used towards the subscription cost.You're seeing this because this thread has been automatically linked to the Help Station thread.
I joined railway after seeing the page , you should correct it like by t&c or something
It feels like the bad tactics used by platform for personal gains
Iβm not sure what you mean. You joined and paid for an account before reading the pricing page? that seems like a mistake on your part
As here clearly return those 5$ can be used for monthly usage
If its not those 5 $ than which one ?
Brody is referring to the credits op paid for, not the free usage that comes with the plan
which I do think is a mistake, Iβm bringing this up to the team in private
I used resources of 5.5$ so i thought that 5$ is upfront payment of hobby plan whose discount of 5$ i will get so now only 0.5 will deduct but it doesn't actually whole balance got deduct π
It was my issue but now I get to know that it have base fee of 5$ but it's than why showing on pricing page
Solution
theres just simply nothing wrong here, as both angelo and me have expressed
But simply understanding is important dear
the pricing is simple though
5$ a month for the subscription and it comes with 5$ that can be used towards resources
Yes that's what exactly i thought dude
and thats exactly what has happened
This is what I'm confused about as well.
The user used 5.5$ of free+paid credits, which makes complete sense.
On subscription refresh, their account was deducted 4.5$ of credits and their card was not charged, their account was reverted to trial plan.
What happened to the 4.5$?
It seems to have been put towards the subscription fee, but that subscription fee was not fully paid, so their account was reverted to trial.
If you have the answer, please tell me. I haven't seen a well articulated answer from anyone here
Like as pr current cycle I started yesterday made a upfront payment of 5$ now new bill will be auto deducted via my card right ? Let's assume I will use estimated amount what amount it will charge @Brody
What amount was charged to your card?
For the current cycle. Was it 5$ or 50c?
Yesterday 5$ deducted as I selected auto payment method not like before prepaid credit
The estimated bill is an estimate number, so you may not be charged exactly that. But you'll be paying something similar to the estimated bill
You will be charged estimated bill + 5$ at the end of the billing cycle
Yeah I know but let's assume that until that I used that amount
So what will be the final charge ?
What I think is that it will charge the amount 12.82 in which I will get next month hobby plan started right ?
^
Well I think
I am not able to explain it clearly I will comeback to next month if this is happen again and not solved then I will shift to other
You can close the ticket but literally there is issue with plan fees
Thanks guys for your response